Department Secretary

BMC Software•Boston, MA

22h•$18 - $27

About The Position

Provide front office administrative and clerical support to the radiology department. Facilitate smooth and efficient operations of the department. Collaborates with Office Coordinator, professional staff, co-op students, patient billing, patient registration, medical staff, maintenance, security, translation services, medical records, housekeeping, and nursing. Has the authority to carry out operational directives and daily activities of the RADIOLOGY Department services as established by the Supervisor or the RADIOLOGY DIRECTOR. Responsibilities/Essential Functions: Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards. Responsible for scheduling of patients in order to maximize department productivity, office efficiency, and patient satisfaction. Responsible for answering phones and responding to patient needs in a professional manner. Responsible for obtaining registration information and informed consent Responsible for understanding and following third party payer authorization requirements. This includes but is not limited to confirming insurance coverage, obtaining, and tracking authorization and certification of all therapies, documentation of authorization number and visits approved in patient chart. Responsible for maintaining patient files, charts, and records. Responsible for greeting patients in a timely manner and informing nurses/counselors when they have arrived. Responsible for posting patient charges. Responsible for maintaining strict patient confidentiality. Responsible for performing other office duties such filing and copying as needed or assigned. Performs other duties as assigned by the outpatient supervisor and/or director. Responsibilities/Non-Essential Functions: Reports immediately to the supervisor any deviations in normal operations. Reports all incidents and breaches in quality of care. Reports to the respective therapists regarding any primary changes in their schedule or patient's condition. Accountable for maintaining strict confidentiality. Accountable for adhering to department and medical center policies. Accountable for timely and accurate scheduling, billing, and communication.

Requirements

High School Diploma or equivalent
one year as a front office receptionist, preferably in a health care setting.
Computer competence especially in work processing and data entry.
Ability to fluently read, write, speak, and understand in the English language.
Ability to complete basic mathematical computations.
Strong interpersonal, telephone, and communication skills
Ability to handle multiple tasks with minimal stress.
Ability to operate within a flexible schedule.
Ability to learn and incorporate knowledge of office systems as well as policies and procedures.
Willing to take part in Quality Improvement, Performance Improvement, and other educational initiatives.

Nice To Haves

Knowledge of medical terminology preferred

Responsibilities

Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.
Responsible for scheduling of patients in order to maximize department productivity, office efficiency, and patient satisfaction.
Responsible for answering phones and responding to patient needs in a professional manner.
Responsible for obtaining registration information and informed consent
Responsible for understanding and following third party payer authorization requirements. This includes but is not limited to confirming insurance coverage, obtaining, and tracking authorization and certification of all therapies, documentation of authorization number and visits approved in patient chart.
Responsible for maintaining patient files, charts, and records.
Responsible for greeting patients in a timely manner and informing nurses/counselors when they have arrived.
Responsible for posting patient charges.
Responsible for maintaining strict patient confidentiality.
Responsible for performing other office duties such filing and copying as needed or assigned.
Performs other duties as assigned by the outpatient supervisor and/or director.
Reports immediately to the supervisor any deviations in normal operations.
Reports all incidents and breaches in quality of care.
Reports to the respective therapists regarding any primary changes in their schedule or patient's condition.
Accountable for maintaining strict confidentiality.
Accountable for adhering to department and medical center policies.
Accountable for timely and accurate scheduling, billing, and communication.