California Department Manager

Barnes & Noble Education, Inc. • Los Angeles, CA

1d • Onsite

About The Position

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide, offering a unique retail environment focused on delivering essential educational content, tools, and merchandise on campuses of higher education. Their teams interact directly with customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service for selling or renting books, general merchandise, and various products and services for the academic community. Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused Department Manager. This role requires knowledge of department and store operations to provide outstanding customer service to the academic and co-curricular community, ensuring that the area of responsibility is maintained, properly merchandised, and operationally sound.

Requirements

• High school diploma/GED required.
• Outstanding customer service skills to match customers to products that meet their needs.
• Basic reading, writing and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Nice To Haves

• 2+ years’ experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.

Responsibilities

• Support all store operations and departments in partnership with the management team.
• Provide direct oversight of one or more departments in the store or for specified operational functions.
• Be knowledgeable about department and store operations.
• Provide outstanding customer service to the academic and co-curricular community.
• Ensure that your area of responsibility is maintained, properly merchandised, and operationally sound.
• Assist in the daily operation of the store in partnership with the Store Manager, Assistant Store Manager and the management team.
• Act as the Manager-on-Duty and maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members to ensure compliance with all standards of operation.
• Utilize analytical skills and knowledge of the campus you support to best manage the day to day operations and make decisions.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary.
• Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.

Benefits

• Daily Pay earned wage access is available to all store employees
• Medical, Dental and Vision Insurance
• Life Insurance
• Short term and Long Term disability
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Paid Time Off (Vacation, Sick and Flex Days)
• Commuter Benefits
• Employee Assistance Program
• Employee Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees