Department Manager

POP MART Americas Inc. • New York, NY

9d • Onsite

About The Position

We are seeking an experienced Department Manager to oversee daily operations within a flagship POP MART location. This role is responsible for elevating customer experience, driving department-level sales performance, and ensuring smooth operational and merchandising execution. The Department Manager will oversee a team of Brand Associates, supporting training, development, and overall productivity while acting as a key leader on the sales floor.
This role requires exceptional attention to detail, strong operational acumen, and the ability to guide and motivate a team in a high-volume, high-visibility environment. The position reports to and receives functional guidance from the General Manager.

Requirements

• Strong retail industry knowledge, customer experience skills, and operational leadership
• Confident engaging customers and leading a team in a fast-paced environment
• Minimum 3+ years of retail leadership experience required (flagship or high-volume preferred)
• Strong ethics, integrity, and professionalism
• Ability to work with minimal supervision in a dynamic, evolving business
• Experience using data and metrics to inform decisions and drive solutions
• Ability to quickly adapt to new directives, standardization, and operational changes
• High School Diploma required; must be 18+
• Ability to regularly lift, carry, and move up to 50 lbs
• Ability to stand or walk 6–8 hours per shift
• Ability to kneel, bend, reach, and safely climb ladders or step stools
• Ability to perform repetitive tasks such as unpacking boxes or stocking shelves
• Ability to work in stockrooms and receiving areas, which may vary in temperature
• Manual dexterity required for standard stockroom tools (e.g., box cutters)

Responsibilities

• Lead, coach, and develop Brand Associates to achieve sales, service, and operational performance standards
• Provide input into hiring, onboarding, performance feedback, and corrective action in partnership with the General Manager
• Set clear expectations, provide coaching, and drive a positive and inclusive team culture
• Act as Manager on Duty when needed, ensuring strong customer engagement and operational excellence
• Maintain a welcoming, safe, and engaging store environment for customers and employees
• Champion company brand image, values, and culture in both team behavior and store presentation
• Drive departmental sales results through product knowledge, customer engagement, and team performance
• Achieve key sales metrics including conversion, UPT, ATV, and department-specific sales targets
• Support Learning & Development initiatives and deepen IP discovery knowledge to strengthen product storytelling, team education, and customer engagement.
• Identify opportunities for operational improvement and share insights with the General Manager
• Support POP MART marketing events including in-store activations, new drops, pop-ups, conventions, and NSO execution
• Execute visual and marketing directives and attend weekly planning calls
• Install marketing materials, decals, props, and new merchandising planograms
• Remerchandise floor areas based on sell-through and product performance
• Partner closely with Operations to coordinate visual merchandising execution with product flow, inventory availability, and store readiness.
• Ensure all visual standards align with brand guidelines, product storytelling, and flagship expectations
• Oversee back-of-house organization, inventory accuracy, and product flow
• Manage receiving, transfers, cycle counts, and quarterly audits
• Partner with the Visual Merchandising team to ensure product flow, replenishment, and stock availability support visual execution and floor standards.
• Partner with inventory leadership to maintain accurate BOH and warehouse stock levels
• Ensure stockroom operates efficiently within flagship standards
• Partner with General Manager on all operational processes and communication flow
• Support RoboShop business tasks in coordination with designated store personnel
• Ensure alignment with company policy, safety procedures, and operational SOPs
• Work flexible hours including nights, weekends, and holidays to meet flagship business needs

Benefits

• Market-competitive compensation package including 401k, health insurance, PTO, and paid sick leave
• Ongoing learning opportunities and on-the-job training
• Career development through cross-functional projects, short-term assignments, and growth pathways
• A dynamic retail environment where curiosity, creativity, and customer passion lead to success

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED