Bunker Hill CC Bookstore-Department Manager- Textbooks
About The Position
Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager in our Textbook department. The Department Manager in textbooks will assist customers with locating course materials for rental or purchase while assisting in the daily operation of the store. You will be a subject matter expert for your department, but also remain knowledgeable of other operational areas to provide outstanding customer service by suggesting complementary products and supplies, supporting team members in our store with shelving, restocking, and processing customer transactions.
Requirements
- 2+ years' experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
- High school diploma/GED required.
- Outstanding customer service skills to match customers to products that meet their needs.
- Basic reading, writing and accounting skills required.
- Excellent customer service and communication skills needed.
- Strong interpersonal, communication, and problem solving skills.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
Responsibilities
- Execute the textbook cycle from setup to returns independently or with the support of team members that you train, guide, direct, and counsel under the direction of Store Management.
- Ability to use department specific technology to answer questions about course material, recommend products and/or services, create textbook adoptions, maintain book inventory, receive and pay invoices, and locate or obtain materials based on course descriptions or customer needs.
- Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
- Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary.
- Maintain an appealing sales floor-tag, shelf, arrange, clean, and organize product or space within the store.
- Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
Benefits
- Get paid sooner! Daily Pay earned wage access is available to all store employees
- Medical, Dental and Vision Insurance
- Life Insurance
- Short term and Long Term disability
- Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
- Paid Time Off (Vacation, Sick and Flex Days)
- Commuter Benefits
- Employee Assistance Program
- Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
