Department Manager Sales Reception

Hand & Stone•Destin, FL

12d•$18 - $24•Onsite

About The Position

Sales-Focused Spa Associate Team Leader Wanted Sell. Lead. Train. Grow. Are you a sales leader who happens to love the spa and wellness industry? We’re not looking for someone to just “manage operations.” We’re looking for a high-performance sales manager who knows how to build, train, and lead a team that sells — confidently, consistently, and successfully. This role is all about revenue. You will be the driving force behind membership sales, service upgrades, and retail performance — and you’ll know how to train others to get results. About our spa: As a franchise model, Hand and Stone Massage and Facial Spa in Destin is independently owned and operated (by owners who live locally), with the national brand awareness of a leading company in the wellness industry. Our Location spa is 34940 Emerald Coast Pkwy #109 Destin FL 32541. Our spa employs industry veterans and teammates who are just starting their career. We pride ourselves on positive, honest communication where our goal is to be inclusive and supportive of each other. Successful candidates often come to us from restaurants, hotels, gyms and membership-based concepts such as boutique fitness and massage spas. Experience at Envy, Heights, European Wax, Orange Theory, Cycle, Pilates, Pure Barre and similar is welcomed. Apply today to take a tour and learn more about this pivotal role in our spa!

Requirements

A sales-first leader — with a proven track record of hitting (and exceeding) targets
Experienced in training others to sell — not just selling yourself
Confident with numbers: conversions, retail per ticket, membership growth, etc.
A strong communicator who can inspire, correct, and motivate in equal measure
Professional, polished, and passionate about customer experience
Comfortable working in fast-paced, goal-oriented environments
To apply you must already be living locally
This is a sales AND leadership position. You must enjoy selling and leading other to sell.
The position requires the ability to work any 5 of 7 days per week and the ability to work opening, mid or closing shifts
Your schedule will rotate and you will never have to work every weekend or every closing shift but the position does require working some weekends, some evenings in a preplanned pattern scheduled a month in advance allowing for work/life balance and to accommodate preplanned events.

Responsibilities

Executing sales strategies that drive membership, retail, and service upgrades
Training and coaching team members (front desk spa associates) to sell without being pushy
Monitoring daily/weekly/monthly sales KPIs and setting clear performance goals
Leading sales meetings and 1:1 coaching sessions focused on conversion, upselling, and retention
Hiring and developing team members with a focus on accountability and sales performance
Delivering a consistently exceptional guest experience that supports conversion and repeat visits

Benefits

SIMPLE IRA w/Matching 3% Bonus based on performance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Competitive base salary + high performance bonuses (monthly)
Service and retail discounts including a complimentary membership
A beautiful, team-driven work environment
Opportunities for growth and leadership development (corporate training, travel, certificates)