Reception Manager

NVIDIA•Santa Clara, CA

About The Position

Are you ready to build the future with NVIDIA? We're seeking an outstanding Reception Operations Manager to lead and elevate our visitor and employee experience at our corporate headquarters. This strategic leadership role requires an experienced individual capable of encouraging top-tier teams while ensuring that each interaction embodies our dedication to excellence. As the architect of first impressions and operational excellence, you'll develop how thousands of visitors, customers, and employees experience our organization daily. At NVIDIA, we are not just about technology; we are about composing a community where innovation meets collaboration. What you'll be doing: The ideal candidate brings a background of progressive people management experience, with deep roots in hospitality, concierge services or high-touch customer experience. This leadership role demands a visionary hospitality professional who can cultivate excellence and ensure our C-level executives and guests experience world-class hospitality at every touchpoint. Build, lead, and scale a high-performing reception operations team across multiple buildings on corporate campus, encouraging a true hospitality mindset. Cultivate lasting relationships with guests and team members, creating warm, inviting atmosphere that reflects our commitment to outstanding service. Recruit, onboard, mentor, and develop team members with a focus on the art of service, career progression and skills development Establish performance metrics and accountability frameworks that drive continuous improvement Partner cross-functionally with Facilities, Security, Events, and Executive Assistant teams to deliver world-class service for executives and guests. Analyze data and critical metrics to identify trends, opportunities, and service improvements. Manage the complete guest journey- from pre-arrival registration to departures- including compliance (NDA, CTPAT) and security protocols, ensuring a streamlined experience. Develop and champion service standards that position the team as trusted concierges, experience creators and gracious problem-solvers Provide high-level support to C-suite executives, leading key tasks, special requests and projects with discretion and finesse. What we need to see: A leader who sees every interaction as a chance to build outstanding experiences. Your leadership style blends the warmth of hospitality with the precision of operational excellence. You're passionate about creating memorable experiences and understand that reception operations serve as the heartbeat of organizational culture. NVIDIA is leading the way in groundbreaking developments in Artificial Intelligence, High-Performance Computing and Visualization. The GPU, our invention, serves as the visual cortex of modern computers and is at the heart of our products and services. Our work opens up new universes to explore, enables outstanding creativity and discovery, and powers what were once science fiction inventions from artificial intelligence to autonomous cars. NVIDIA is looking for exceptional people like you to help us accelerate the next wave of artificial intelligence.

Requirements

A minimum of a Bachelor's Degree in Hospitality Management, Hotel Administration, Business Administration or related field (or equivalent experience).
10+ overall years of proven experience in upscale hospitality, customer service, guest relations or high-end administrative operations.
2+ years of leadership experience.
Exceptional verbal communication skills with mature judgment.
Hospitality intuition- the ability to read a room, anticipate needs, and create personalized experiences.
Uncompromising integrity and ability to handle confidential information with discretion
Passion for customer service excellence with a dedication to building relationships at all levels
Data-driven decision making with ability to analyze metrics and drive insights
Proficiency in Microsoft Office Suite and other relevant software tools.

Responsibilities

Build, lead, and scale a high-performing reception operations team across multiple buildings on corporate campus, encouraging a true hospitality mindset.
Cultivate lasting relationships with guests and team members, creating warm, inviting atmosphere that reflects our commitment to outstanding service.
Recruit, onboard, mentor, and develop team members with a focus on the art of service, career progression and skills development
Establish performance metrics and accountability frameworks that drive continuous improvement
Partner cross-functionally with Facilities, Security, Events, and Executive Assistant teams to deliver world-class service for executives and guests.
Analyze data and critical metrics to identify trends, opportunities, and service improvements.
Manage the complete guest journey- from pre-arrival registration to departures- including compliance (NDA, CTPAT) and security protocols, ensuring a streamlined experience.
Develop and champion service standards that position the team as trusted concierges, experience creators and gracious problem-solvers
Provide high-level support to C-suite executives, leading key tasks, special requests and projects with discretion and finesse.