Department Learning Leader - Pulp

International Paper

31d•Onsite

About The Position

The Department Learning Leader is to assist in the development of dept training and budget goals. Develop and manage the dept training scoreboard. Introduce and champion the implantation of training vision and process. The DLL will also verify that training materials are aligned with safety and environmental policies and practices. The purpose of this document is to outline and communicate the Department Learning Leader role, fit within the mill organization and identify the required competencies related to safety, knowledge, tasks and IP Business competencies. This position reports to the Business Unit Manager.

Requirements

3+ years of experience in a manufacturing environment, preferably in the Pulp and Paper industry
3+ years of experience managing teams

Nice To Haves

Coaches and Mentors
Change Agent
Dependable and Self Directed
Takes Initiative and Works Proactively / Self Starter
Displays Strong Leadership Skills
Effectively Measures and Manages Work
Exhibits Strong Interpersonal Relationship Skills
Exhibits Effective Planning and Organizing Skills
Customer Focused

Responsibilities

Champion department training vision and process
Coach Team Members in Training, Trainers and Subject Matter Experts (SME)
Participate in Learner assessments, reviews and evaluations
Sign-off on required documentation
Set training expectations with learner (trainee)
Identify and coach On the Job (OJT)/task Trainers and SMEs (in regard to their training responsibilities)
Evaluate and provide New Hire and Transferred Team Member performance feedback to First Line Leaders (FLL) and Managers
Evaluate and provide job position performance feedback to First Line Leaders (FLL) and Managers
Provide timely constructive 1-to-1 feedback to Learners as well as Trainers and designated managers
Identify and address training barriers in training progress
Propose actions and activities to address identified training barriers
Participate in the development of Individual Development Plans for Department Team Members
Track and give recognition for team member training milestones
Identify and schedule “job position refresher” training for department members based on performance development plan
(Assist Supervision in the) development and coordination of individual (continuous improvement) training plans for department members
Manage and maintain the department training program
Lead department training team (steering committees) meetings
Develop and regularly update department training plans
Assist department managers to identify training needs proactively
Prioritize and schedule department/team member training
Schedule and perform “refresher training” based on training program standards and requirements
Coordinate and conduct training classes (New Hire Integration topics, department orientation, etc.)
Develop and manage job position training plans and timelines
Ensure job training qualification and certification process is followed
Ensure consistency of training process and materials, and alignment with enterprise training process standards
Take advantage of upset conditions such as teaching opportunities (immediate or as follow-up, i.e. ensure others are not solving the issues rather than working with and educating the learner/operator)
Assist in the development of training for Capital Projects in the department
Create and Manage Training Records
Maintain accurate training records for each department member (electronic and required hardcopies)
Provide reports on training progress and completion, individual training refresher needs, and department compliance training completion
Provide reports for 3rd Party audits (such as the International Organization for Standardization (ISO))
Enter training data into LMS system (On the Job Training, Classroom, etc.)
Track and document required signoffs and training for changes (Management of Change Process, MOCs)
Use Learning Management Systems (LMS) to assign training
Ensure that training hours are tracked for each learner (trainee)
Develop and Maintain Training Material
Coordinate development of department specific training materials including standard operating procedures (SOPs), trouble cause and correction documents (TCCs), eCourses, reference documents, learning activities, instructor lead presentations, etc. as needed using operators and management’s input, and following enterprise standards and best practice examples
Ensure updates to material captured from upset condition learnings (within the department and others)
Adhere to document control policy and standards
Develop learning exercises and activities
Review and (coordinate) update training materials
Collect and convert information from subject matter experts into quality training material
Communicate and coordinate training due to procedure changes/MOCs/Root Cause Failure Analysis (RCFA) action items/etc.
Ensure feedback from training is properly captured, addressed and communicated in a timely manner