Department Head - Yard - Santa Rosa

FRIEDMANS HOME IMPROVEMENT•Santa Rosa, CA

5d•$22 - $29•Onsite

About The Position

Join Friedman’s, where our mission is to Deliver the Human Side of Home Improvement. Named a “Best Place to Work” and voted Sonoma County’s Best Home Improvement Store 14 years in a row, we’re built on a positive, team-oriented culture built on decades of trust and service. We offer bundled benefits; eligibility for a discretionary bonus; 401(k). You’ll also enjoy a generous employee discount and tuition reimbursement to support your career path. At Friedman’s, you’re not just starting a job, you’re joining a team that leads, grows, and builds something bigger together. Summary: The Department Head (DH) is a Values based leader that provides daily customer service to the external and internal customer. The Department Head works alongside Team Member and sets the pace. The DH is responsible for, training, mentoring, and coaching, providing daily support to Team Members. The DH is proficient in product knowledge, SOPs processes, policies, safety, and service. The DH is responsible for supporting the daily workflow with successful execution of departmental deliverables, priorities, and activities. Leading by example and connecting with their team, the DH is readily available and present on the sales floor/in the department. The DH assists with other tasks and projects as assigned.

Requirements

High school diploma or GED
1-2 years in a retail environment
Knowledge Skill and Abilities: Proficiency with Microsoft Office (Outlook, Word, Excel)
Basic knowledge of D365 with the ability to learn system
Ability to multi-task and work alongside Team Members, coaching and training in the moment
Detail oriented, organizational, and problem-solving skills
Ability to take a partner and follow through issues to resolution
Foundational organization, leadership, customer service and communication skills with the drive to consistently build upon these skills
Ability to read, write and comprehend instructions and correspondence.
Ability to effectively present information to customers, clients, and other Team Members of the organization.
Ability to apply common sense understanding to carry out written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Responsibilities

Sales, Inventory and Customer Service Connect and communicate with TMs daily through daily walks, being present on the floor, working alongside TMs to model behavior and setting the customer service standard for the department
Responsible for constant maintenance and keeping the set integrity of assigned department
Constantly looking for process improvements within department and store, sharing information and ideas for improvement with manager
Ongoing product knowledge of all departments within the store to assist Team Members and customers daily
Coordinate and oversee the response to a 214, troubleshoot the area that needs assistance and oversee the area through the rush period
Team Member Training & Development Train Team Members with product knowledge and technical skills to better serve the customer
Coach TMs through a Values based professional and respectful manner, proving ‘in the moment’ feedback
Recognition and documentation for excellent Team Member performance
Foundational level leadership skills with the ability to problem solve with solution-based thinking, making recommendations to supervisor
Responsible for New Hire Orientation, Safety Walk and all paperwork associated with a new hire
Daily Operations Responsible for the daily operations of the department, including daily schedule maintenance, back up for call outs, assist in peak hours/rushes to alleviate lines and move customer traffic throughout the store
Responsible for the appearance of the store and assigned departments: Facing, overhead storage safety, proper overstock labels, updated bin stickers, profit strips, cleanliness, endcaps full and faced, signs posted and current
Responsible for worklists for Team Members within that department and their daily workflow
Create, manage, and update break and lunch schedule for department, managing the break workflow for the department
Shadow store candidate interviews to gain knowledge on the process
Safety & Compliance Responsible for promoting department safety, and continuous improvement of safety culture through Team Member interactions
Responsible for Hazmat knowledge and procedures as they pertain to store and location