Department Dispatcher

Cleveland Clinic

1d • Onsite

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Department Dispatcher Location Cleveland Facility Cleveland Clinic Main Campus Department Environmental Services-Main Campus Hospital Job Code B12031 Shift Nights Schedule 11:00pm-7:30am Job Summary Promotes a positive experience through friendly, courteous, compassionate and effective patient and visitor communications. Receives and dispatches requests, making sure to prioritize and align requests with available resources, then records requests in the designated system(s). Job Details Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As a Department Dispatcher, you will promote a positive experience through friendly, courteous, compassionate and effective patient and visitor communications. Department Dispatchers receive and dispatch requests, making sure to prioritize and align requests with available resources and then record requests in a designated system(s). This position has many opportunities for growth to transfer to EVS Lead, Supervisor and on-the-job exposure to hospital operations and communication systems. You also have the potential for internal transfer or advancement based on performance and skill. A caregiver in this role works evenings from 11:00 p.m. -- 7:30 a.m. with rotating weekends and holidays

Requirements

• High School Diploma or GED
• One year of customer service experience
• Proficient in MS Excel and MS Word

Nice To Haves

• Previous experience in a high-volume call center or dispatch facility

Responsibilities

• Answer and manage department phone calls.
• Monitor EPIC (hospital tracking system) and Vovlo (housekeeping request system).
• Assign and verify housekeeping dispatches (ensure one task per housekeeper at a time).
• Update hourly reports sent via Teams and email.
• Manage pest control requests and follow-ups
• Coordinate and monitor room turnaround post-patient discharge.
• Call Apex for updates when needed.
• Communicate across departments (e.g., with nurses for non-housekeeping requests)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees