Dental Treatment Coordinator

MID-STATE HEALTH CENTER•Bristol, NH

About The Position

At Mid-State Health Center, care starts with people—and that includes our team. We’re a mission-driven, not-for-profit health center serving the people of central New Hampshire through compassionate, high-quality care. Our integrated model supports patients across primary care, behavioral health, dental, substance use treatment, advanced imaging, childcare, and so much more. With nearly 15,000 patients served, our work reaches every corner of the community—and it all starts with a dedicated team. At Mid-State, you’ll be part of a supportive, collaborative environment that values whole-person care, innovation, and doing good—for those we serve and for one another. We offer competitive pay based on experience and credentials, along with a comprehensive benefits package that includes health, dental, and vision insurance; a 403(b) retirement plan with match; paid time off and holidays; tuition reimbursement; professional development support; flexible spending accounts; life, cancer, and accident insurance; and access to an employee assistance program. More than a job, this is a place where your work matters and your impact is real. ORGANIZATIONAL MISSION: The mission of Mid-State Health Center is to provide sound primary care to the community, accessible to all regardless their ability to pay. GENERAL SUMMARY OF DUTIES: Responsible for performing administrative functions for the dental department, including billing and insurance tasks, treatment plan discussions, answering patient questions in regard to finances and scheduling appointments.

Requirements

High school diploma or GED.
Minimum of one year experience in a dental office setting.
Knowledge of dental terminology, procedures and diagnoses required.
Knowledge of computer and relevant software applications as well as working knowledge of dental insurance required.
Plan and organize.
Operate a variety of office equipment.
Evaluate the effectiveness of existing methods and procedures; develop and analyze possible revisions.
Set priorities among multiple requests.
Interact with patients, clinical and administrative staff, and public effectively.
Communicate clearly and effectively in person, in writing, or by phone.
Comply with established policies and procedures.
Plan and perform diversified duties requiring knowledge of patient relations and health information management fields.
Computer literate with proficiency in Microsoft Office applications.
Basic financial skills, as well as analytical skills for trend and situational analysis desired.
Interact effectively with people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems; work with frequent interruptions; be a team player.

Nice To Haves

Experience with NEDD, Medicaid and Dentaquest preferred.
Experience with Dentrix Enterprise preferred.

Responsibilities

Communicates effectively and clearly; works effectively with co-workers as a team member and performs duties as assigned by Dental Care Manager and Dental Director.
Verifies necessary information and records in the medical record and dental record.
Presents and reviews treatment plan finances with patients.
Provides and reviews necessary documentation.
Answers questions regarding patient appointments, billing, insurance and treatment plans.
Adds notes to appointments to guide check-in process.
Completes check-out for patients needing a treatment plan review.
Collects patient payments at the time of service.
Answers dental telephone calls and provides information as needed in regard to treatment plans, insurance, billing, etc.
Deals with patients’ needs expeditiously.
Verifies insurance and enters information and breakdowns into dental chart at least one week prior to scheduled dental visits.
Identifies outstanding balances and communicates with Dental Billing Coordinator.
Manages and tracks pre-authorizations.
Provides coverage of essential functions for Dental Scheduling Coordinator during their absence.
Complies with federal HIPAA regulations and practice policies for the privacy and security of patient information; explains the law and our privacy policy to patients as needed; maintains appropriate documentation of access to medical records.
Attends meetings as required.
Performs other duties as assigned.