Treatment Coordinator - Dental

Legacy Community Health•Houston, TX

4d•Onsite

About The Position

Welcome to Legacy Community Health, where we believe in transforming lives, one smile at a time. As a Dental Treatment Coordinator, you're not just a part of our team; you're a part of our family. You'll play a crucial role in ensuring our patients feel informed, supported, and ready to embark on their dental health journey. Be the friendly face and voice that guides our patients through their dental appointments with empathy and care. Shape seamless experiences by coordinating treatment plans and verifying insurance details with precision. Thrive in a supportive work environment that champions collaboration and personal growth. Make a meaningful impact on community health by ensuring our patients receive the care they deserve. Enjoy the satisfaction of contributing to a mission-driven organization that values each individual's unique contribution.

Requirements

High School Diploma or GED required.
Knowledge of Computer, Calculator, Word process program.
Knowledge of dental insurance.
Knowledge of dental terminology.
Strong communications skills.
Adhere to confidentiality, State, Federal and HIPAA laws and guidelines with regards to patient records.
Must be able to manage multiple deadlines and decision making responsibilities.

Nice To Haves

Bilingual in English/Spanish strongly preferred.

Responsibilities

Prepare comprehensive dental treatment plans with detailed procedures and cost breakdowns, ensuring clarity for our patients.
Engage with patients to ensure they understand and agree with recommended treatment plans, providing the support they need.
Explain financial estimates and sources of costs to patients with clarity and compassion, making them feel comfortable and informed.
Schedule and confirm dental appointments, maintaining an organized daily schedule to ensure a smooth workflow.
Update and manage the Recall list for patients needing follow-up beyond 120 days, ensuring no patient is left behind.
Verify and document payor sources, insurance, and benefit information for each visit, ensuring accuracy and transparency.
Handle incoming calls and return voicemails promptly, ensuring patient queries are addressed with care.
Navigate and document within EHR systems like Centricity and VisDental efficiently, supporting seamless patient care.
Update patient registration information, including demographics and signatures, maintaining accurate records.
Communicate effectively with patients about dental concerns, collaborating with managers to find solutions that work.
Submit and obtain pre-authorizations from insurances in a timely manner, ensuring no delays in patient care.
Run inquiries on Dental Internal Service Orders and contact patients as needed, maintaining proactive communication.
Perform additional duties as assigned, contributing to the team's success and patient satisfaction.