Dental Receptionist - North Napa

OLE Health • Napa, CA

9d • $24 - $29

About The Position

The Access Representative balances a variety of duties in a fast-paced environment. Their main responsibility is to greet and assist patients and provide exceptional customer service in person and on the phone. The Access Representative will maintain a safe and clean reception area by complying with procedures, rules, and regulations, performing other administrative and clerical tasks. This position requires the flexibility to travel from site to site if needed. CommuniCare+OLE provides an inclusive workplace that promotes and values diversity and life experience. CommuniCare+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. YOU ARE WELCOME HERE. The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason.

Requirements

• High School Diploma or General Education Degree required
• Bilingual (English/Spanish) required; written and verbal.
• Strong analytical and problem-solving skills; attention to detail required.
• Ability to work in a fast-paced environment and multitask as a team player.
• Strong Communications skills required.
• Customer service skills required.
• BLS Required.
• Drivers License Required.

Nice To Haves

• Previous experience in a dental setting is highly preferred.
• Data entry skills, Microsoft Office, and Electronic Health Record system experience preferred.

Responsibilities

• Responsible for greeting patients and ensuring a positive patient customer service experience.
• Answers patient calls and questions to ensure the best patient experience.
• Documents all appropriate information in the electronic health record system including patient identification, insurance, and proof of income.
• Follows established scheduling guidelines.
• Ensures schedules and access to care are maximized and actively aware of minimizing missed opportunities.
• Maintains and completes worklist reports including recalls, no shows, and waitlists.
• Obtains and scans records, forms, reports, and correspondence.
• Prepares patient information for clinical staff, including chart prep.
• Verifies eligibility and benefits, collection of co-payments, and posting payments.
• Informs patients of financial treatment plans options.
• Provides effective communication with providers and back-office support staff.
• Runs daily activity reports, cash reports, and estimates.
• Completes and assigns In- Basket tasks in timely manner.
• Maintains front reception area and communicate adequate supplies are available.
• Complies with all state and federal laws and regulations, as they pertain to position including; HIPAA, sexual harassment, Scope of Practice, OSHA etc.
• Supports department’s goals.
• Performs other duties as assigned.

Benefits

• Medical, Dental, Vision Coverage
• Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
• 18 days of PTO (Vacation & Sick)
• 10 Paid Holidays + 1 Float Holiday
• 2% employer match with employee 4% Contribution 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED