Dental Receptionist

NORTHERN COUNTIES HEALTH CARE INC•Hardwick, VT

10d

About The Position

Dental Receptionists greet patients, manage appointments, help maintain patient records, all while providing excellent customer service and contributing to a positive patient experience. They are the first point of contact for patients and play an important role in the smooth operation of the dental clinic.

Requirements

High School diploma or GED.
Ability to communicate effectively with patients of all ages.
Must maintain a high level of confidentiality.
Physically able to assist patients, stand/walk for long periods, lift up to 25 lbs.
Must conduct oneself ethically and report any possible violations.

Nice To Haves

Experience as a receptionist preferred, especially in a dental or healthcare setting.
One year of experience in a dental practice setting (preferred).
Proficient in computer skills, including EMR, email, spreadsheets, and document processing (preferred).

Responsibilities

Receive patients in a courteous and friendly manner; answer questions regarding the health center’s dental program and services.
Answer incoming phone calls, perform initial triage, and forward calls to the appropriate staff member; take messages as appropriate.
Coordinate the processing of patients with members of the dental staff.
Responsible for sending out New Patient Packets to patients.
Schedule patient appointments as per health center scheduling policies and procedures.
Assist patients and dental staff in the scheduling of referral appointments.
Notification letters to patients you have not shown for scheduled appointments.
Register patients and update computerized registration information as necessary.
Prepare dental records for new patients; update records for return patients.
Process requests for dental records to and from other offices.
May perform some typing and photocopying as necessary.