Dental Receptionist @ Miami Beach Dental Center

Dental Care Alliance•Miami Beach, FL

About The Position

We are seeking an experienced and highly motivated Dental Receptionist to join our Miami Beach team. The ideal candidate will bring strong dental knowledge, excellent communication skills, and the ability to thrive in a fast-paced environment.

Requirements

Minimum 2 years of dental office experience
Bilingual (English/Spanish) required
Strong insurance verification and benefits knowledge
Ability to multitask , prioritize, and work efficiently under pressure
Skilled in answering phones , scheduling, and assisting patients with appointments
Excellent customer service , professionalism, and teamwork
Attention to detail and ability to follow established processes
Friendly, positive attitude with a commitment to exceptional patient care
Experience working in a dental office required
Knowledge of insurance plans (HMO/PPO)
Experience answering telephone
Must have exceptional customer service skills
Must be bilingual (English & Spanish)

Responsibilities

Greet patients and provide a welcoming experience
Answer incoming calls and assist with scheduling, confirmations, and patient inquiries
Verify insurance eligibility and accurately enter information into the system
Collect co-pays and ensure accurate patient check-in/check-out procedures
Support providers and office manager with daily administrative tasks
Maintain an organized and efficient front office work-flow
Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
Respond to patient questions and or concerns according to DCA Policies
Answering Telephones
Scheduling Appointments
Maintaining Appointment Book
Confirming Appointments
Follow up on no shows/cancellation of Appointments
Register Patients on sign in sheet
Post charges and payments to patient accounts
Checking voicemail on a daily basis
Maintain a clean and friendly waiting area for patients