Dental Receptionist I
About The Position
Dental Receptionist I shall perform duties such as answering phones, checking patients in and out, confirming insurance eligibility, making sure all consent forms are signed and updated, creating patient charts, scanning/photocopying required documents, providing great customer service, building good patient rapport, collecting copayment and coinsurance, and processing referrals. Listed below you will find essential duties and responsibilities to successfully perform this job. Reasonable accommodation will be granted, as necessary to perform the essential duties and function of this position.
Requirements
- High School Diploma OR equivalent
- One year of experience in customer service, office, or clinical setting preferred
- Experience using multi-line phones, scheduling appointments, and using computers
- Ability to conduct oneself in a profession manner
- Ability to cooperative and collaborate with a team of dental professional to provide non-discriminatory care to underserved patient populations
- Ability to use Word, Excel, Power point, and Outlook
- Ability to learn and use Electronic Health Record Systems (e.g., IMS, EPIC and Dentrix).
- Ability to manage multiple tasks in a high volume environment.
- Ability to prioritize and perform a variety of tasks in a fast paced environment.
- Ability to take initiative and function with a high level of independence and problem solve.
- Ability to maintain a good attendance and report to work on time
- Ability to effectively communicate (oral and written)
- Ability to provide good customer/patient services
- Ability to lift 20 pounds
- Ability to sit, stand, and walk for 7-8 hours per day
- Ability to adhere to the health center’s policies and procedures include but not limited to safety, employment and dental care services.
Responsibilities
- acknowledge, smile and greet patients upon arrival/ discharge
- Collect insurance information and verify insurance information
- Register patients and get patient charts on sign in sheet
- Respond to patient questions and or concerns according to office Policies
- Answer telephones
- Maintain appointment books
- Confirm appointments
- Follow up on no shows/ cancellations of appointments
- Chart filing/scanning/updating
- Cash Handling/daily bookkeeping
- Check and respond to voicemails, faxes, emails, and portal messages
- Maintain a clean and friendly environment for providers and patients
- Stock front office supplies and notify necessary personnel to order low inventory
- Traveling to other dental clinics to provide coverage
- Pull and provide dental records as requested per policies
- Processing dental referrals
- Other duties as assigned by Manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
