Dental Receptionist - Business Assistant

Heartland Dental•Westfield, IN

1d•Onsite

About The Position

Dental Front Office - Dental Receptionist - Westfield, IN - Northside Indy Westfield Dental Center is looking for a Business Assistant to join our front desk team! Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve. About Westfield Dental Center... Westfield Dental Center, like each Heartland Dental supported practice, is unique to the community they serve Located on Sun Park Dr, just down from the intersection of 31 and Main St. Join our eight person team in a fast-paced, fun family atmosphere Mon-Thurs 7:30am-5pm Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Dental Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

Requirements

Experience working in a fast-paced and customer-centric environment
Excellent communication and organizational skills
The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Availability to attend virtual training sessions (or in-person) periodically throughout the year
As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN.

Nice To Haves

1+ years of experience in a dental or medical setting
1+ years of experience with insurance billing and accounts receivable
Dentrix or other dental software experience

Responsibilities

Greet and welcome patients as they enter the office to create a great first impression of our team
Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
Utilize Dentrix for patient scheduling and records
Schedule and confirm appointments for multiple providers in the office
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
Post insurance and patient payments and process accounts receivables
Review treatment plan fees and payment options with patients
Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Benefits

Comprehensive medical, prescription drug, and vision insurance
Complimentary dental services for you and your dependents (excluding lab fees)
Life and disability insurance coverage
401(K) retirement savings plan
Monthly and quarterly bonus opportunities
Six paid holidays per year (after 90 days of employment) and two weeks of paid vacation (after one year of employment)
Ongoing continuing education and limitless opportunities for professional growth

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