Dental Patient Representative

Family HealthCare Network•Fresno, CA

7d•$21 - $29

About The Position

The Dental Patient Representative I is responsible for providing information regarding FHCN dental services to patients and their families and administering daily activities of the office.

Requirements

Must possess a high school diploma or General Educational Development (GED) certificate.
Job duties require specific knowledge of office or administrative processes and practices, typically learned on the job or through a series of training sessions that would comprise a few weeks if done consecutively.
Ability to prepare basic correspondence and simple reports in Microsoft Word.
Ability to use Microsoft Excel to create tables and simple displays of information.
Ability to create basic presentations in Microsoft PowerPoint.
Valid CA driver’s license is required.
Job duties require the employee to effectively communicate routine or non-technical information to co-workers and others.
Effectively communicates written information (including electronic correspondence) and verbal presentations.

Responsibilities

Responsible for running daily provider schedules and conducting all necessary follow-up.
Verifies insurance information is current prior to patient’s visit (running eligibility).
Confirms patients for following day during appointment confirmation phone call and informs patient of co-pay amount due at time of visit.
Responsible for following up on “no show” patients, and maintaining recall system.
Educating and signing patients into the FHCN portal.
Responsible for maintaining supplies and stocking items.
Maintains supplies of new storage and temporary charts along with necessary forms and identification cards.
Maintains adequate inventory of all required supplies.
Responsible for collecting and attaching billing information from patients.
Balances cash payments on a daily basis.
Assures accurate CPT and DX codes before submitting superbills.
Provides financial counseling and referrals for program eligibility, sends patient’s information to billing department for any needed pre-authorizations.
Responsible for providing customer service to patients.
Receives incoming calls and directs them to the appropriate party.
Establishes, maintains and updates patient records and files.
Generates paperwork to register patients for network services.
Schedules, reschedules and screens appointments.
Verifies insurance eligibility and patient financial status.
Registers, inputs and updates patient information.
Inputs provider schedules.
Collects and attaches bills and billing information on a daily basis.
Works with billing department to resolve patient’s concerns.
Performs other duties as assigned.