Dental Patient Care Coordinator
About The Position
We are looking for a Patient Care Coordinator to join our team! Affordable Dentures & Implants is an opportunity to do what you love and get paid to do it! You will enjoy a fulfilling career like no other and will play a vital role in changing the lives of our patients. Together with our experienced dentists and lab professionals, you can be part of delivering life-changing tooth replacement care to hundreds of thousands of patients every year. JOB PURPOSE: The Patient Care Coordinator creates a welcoming and professional first impression for patients by managing check-in, scheduling, and insurance verification with empathy and accuracy. This role ensures smooth daily operations through organized record-keeping, timely communication, and precise financial processes, supporting both patient care and office efficiency.
Requirements
- Excellent communication and interpersonal skills.
- Basic knowledge of scheduling and insurance verification.
- Ability to multitask in busy office environments.
- Strong attention to detail, accuracy, and organization.
- Professional, empathetic demeanor with patients.
- Willingness to learn new systems and processes.
- Demonstrated ability to maintain patient satisfaction while resolving escalations.
- High school diploma or equivalent required.
Nice To Haves
- Customer service or healthcare front office experience preferred.
- Training in insurance verification or dental and/or healthcare software a plus.
- Bilingual preferred but not required.
Responsibilities
- Greet patients professionally and manage check-in and check-out processes.
- Schedule, confirm, and reschedule appointments via phone and in-office.
- Verify insurance coverage, enter accurate patient information, and escalate complex issues when needed.
- Prepare and enter treatment plans and provide basic patient education on next steps.
- Collect payments at time of service and ensure accurate end-of-day reconciliation.
- Explain financing options and refunds.
- Maintain accounts receivable (A/R) collections and follow-through.
- Answer phones, direct calls, and manage voicemail in a timely manner.
- Maintain accuracy of patient records and consent forms.
- Escalate technical or compliance issues as necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
