Dental Patient Access Representative

Elevated Community Health • Frisco, CO

9d • $22 - $24 • Onsite

About The Position

The Elevated Community Health (ECH) Patient Access Representative (PAR) serves as the primary point of contact for patients, ensuring a seamless experience from the initial phone call to check-out and/or rescheduling appointments. The PAR liaises between key Revenue Cycle partners: the patient, billing, and clinical teams. Upholding the ASQ (Access, Stewardship, and Quality) pillars, the PAR ensures timely access to care by accurately managing appointments, patient demographics, accounts, and insurance verification in the Electronic Medical Record (EMR). They provide stewardship by assisting patients with paperwork, consent forms, payments, and other check-in processes while demonstrating quality through knowledge of all clinic programs and a commitment to exceptional service.

Requirements

• High School Diploma or GED, or Equivalent.
• Strong written and verbal communication skills.
• Ability to read, write, and speak the English language.
• Ability to maintain a calm, helpful, and friendly attitude while assisting patients.
• Ability to relate cooperatively and constructively with patients, co-workers, administration, and providers.
• Willingness to learn and be flexible in job duties.

Nice To Haves

• Customer Service Experience preferred.
• Ability to speak Spanish (bilingual).
• Experience working with an Electronic Medical Record (EMR) system is preferred.

Responsibilities

• Patient Check-in Process: Verify and/or update insurance in the EMR.
• Collect all required paperwork, consent forms, and payment.
• Utilize the state Medicaid portal to verify coverage for patients with the sliding fee or self-pay status.
• Have the patient sign any informed consents or non-covered disclosures
• Set up a payment plan for any patient who is not paying in full at the Time of check-in
• Pre-appointment preparation: Verify information while correcting any misinformation. If misinformation is identified, the party responsible should be contacted to obtain the correct information.
• Review accounts to ensure the accuracy of patient demographic information (SBHC, Title X).
• Confirm that the appointment type is suitable for the listed problem and the designated place of service.
• Update/dismiss out-of-date remarks.
• Review notes from the insurance verification specialist to determine the amounts due, co-pay, and any past-due balances.
• Conducted reminder calls for 3 days, 2 days, 1 day out, and again on the morning of, if still not confirmed.
• Call all financial patients 4 days, 3 days, 2 days, and 1 day before the scheduled appointment, as well as on the morning of the appointment, if the status is still not confirmed.
• Managing Patient Phone Calls
• Answering phone calls promptly by the second ring
• Accurately schedule a patient for an appropriate exam and/or procedure
• Creating detailed appointment notes of the patient's needs while on the phone with the patient
• Requesting all necessary documentation for upcoming appointments while on the phone
• Checking Medicaid enrollment while on the phone with the patient
• Scrubbing through the edger while on the phone to ensure we inform the patient of any balance or BDWO
• Works with billers to bill retroactively for insurance changes.
• Receives returned mail and follows up with the party responsible for obtaining the correct address.
• Respond to billing inquiries from patients, providers, and insurers via task messages, e-mail, and/or telephone as needed.
• Performs general clerical duties and other routine functions.
• Ensures strict confidentiality of patient and financial records.
• Collaboration with various clinic teams to ensure smooth workflows for patient visit experiences.
• Grants are vital to ECH revenues and directly or indirectly support all positions. This role may have responsibilities that are closely associated with grant deliverables. Grants and grant responsibilities may change over Time.
• Complete all required training as designated by HR and the position supervisor.
• Adhere to all organizational policies and those outlined in the ECH Employee Handbook.
• Comply with all ECH Vaccine Mandates.
• Willingness to travel and work at other ECH locations as determined by the supervisor.
• Comply with all applicable Credentialing and Privileging requirements in a timely manner.
• Embrace the ECH Mission and Vision and agree to work within the ECH Guiding Principles and the principles set by the position supervisor.
• Must participate in quality assurance/ improvement activities when applicable.

Benefits

• Insured group health, dental, and vision plans.
• 401 (k) retirement plan with employer match.
• Employer-paid life, AD&D, and long-term disability plans.
• Paid Time Off (PTO), paid holidays, one floating holiday, and sick pay.
• Free access to confidential resources through an Employee Assistance Program (EAP).
• Additional voluntary benefits include accident insurance, critical illness insurance, short-term disability insurance, and group pet insurance.
• Lifestyle Spending Account for full-time employees.
• Fringe benefits like a shared ski medallion, discounted Rec Center membership, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED