Dental or Orthodontic Contact Center Representative

OrthoFi

25d•$20•Hybrid

About The Position

The Senior Patient Advocate role encompasses integral contributions to our Patient Advocate team, offering subject matter expertise to patients, handling escalated calls and consistently meeting volume and quality targets. Successful candidates will have demonstrated experience in supporting patients and families via phone and email, addressing technical support, billing, collections, and insurance inquiries. This position requires proven subject matter mastery and the capacity to embrace added responsibilities. It's an opportunity for career growth in revenue cycle management or high-level customer support relations. Responsibilities include acting as a secondary point of contact to the Floor Captain, managing Salesforce and our message center, insurance tasks, setting an example by meeting SLAs consistently, and occasionally leading team huddles and meetings. The position must be available to work between the hours of Monday-Thursday 10:00-6:30 MT and Friday 8:30-5:00 MT.

Requirements

3+ Orthodontic/Dental industry experience; specifically with insurance
Committed to 100% customer satisfaction whether by assisting employees on the floor or taking calls when volume requires.
Excel in communication skills - written, verbal and active listening; proven ability to speak in front of large groups or other teams.
Exhibit empathy and compassion for patients, and have a sense of urgency in solving problems.
Maintain a professional demeanor in all situations and settings.
Adapt to change quickly while multitasking and navigating multiple systems.
Have strong judgment and decision making abilities with excellent organizational skills.
You must have a quiet, dedicated workspace, with no distractions
Reliable internet connection of 50Mbps

Responsibilities

Acting as a secondary point of contact to the Floor Captain
Managing Salesforce and our message center
Insurance tasks
Setting an example by meeting SLAs consistently
Occasionally leading team huddles and meetings
Handling escalated calls
Consistently meeting volume and quality targets

Benefits

Full medical, dental, and vision benefits with 100% employer paid options and buy up plans
PTO
Employer HSA contribution
9 Company Paid holidays
401(k) match, 3% after 90 days of employment
Hybrid in-office and work at home (2 days in-office Tuesdays and Thursdays)
Supportive culture with one-of-a-kind growth opportunities
Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
Peer-to-peer recognition program
Vendor discounts