Dental Office Treatment Plan Coordinator

Affordable Dentures & Implants•Fort Wayne, IN

1d•Onsite

About The Position

The Treatment Plan Coordinator is responsible for the daily non-clinical operations of the office including patient satisfaction, revenue, profitability, effective treatment scheduling, phone calls and other business-related functions as delegated by direct supervisor. This role provides superior patient service, demonstrating responsiveness and sensitivity to patient needs, and urgently resolves any patient dissatisfaction in accordance with company policies, government regulations, and dental board standards. Key duties include managing financial aspects like collecting co-payments, verifying insurance, handling billing inquiries, and processing payments. The coordinator also manages patient appointments, prepares new patient charts, handles after-hour calls and emails, and monitors staff schedules. A significant part of the role involves conducting patient consults to ensure understanding of doctor-prescribed treatment plans, auditing charts, performing handoffs, updating treatment plans, and following up with patients to schedule open treatment. The coordinator works with the doctor and patient to overcome barriers to treatment completion, educates patients on insurance benefits and payment options, and ensures staff training on all procedures.

Requirements

High School Diploma or equivalent.
2-5 years’ sales experience.
Excellent verbal and written communication skills and the ability to make decisions independently.
Competitive spirit with a strong desire to succeed, exceed goals, and maximize opportunities.
Demonstrates the ability to solve common problems and to provide immediate solutions.
Excellent organizational skills to effectively handle multiple tasks.
Knowledge of policies and procedures.
Ability to define assignments or projects clearly.
Ability to adapt to potentially stressful situations.
Ability to analyze situations and data to resolve existing or potential problems.
Knowledge of government laws and regulations.
Ability to delegate to and motivate others.
Ability to communicate effectively both in writing and verbally.
Ability to plan and monitor the activities of one or more areas.
Knowledge of department interface procedures.
Knowledge and understanding of organizations mission and philosophy.
Ability to make recommendations and decisions.

Responsibilities

Provides superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient needs, company policies and procedures, government regulations and dental board standards.
Collect co-payments and verify insurance coverage.
Schedule and confirm patient appointments.
Prepare new patient charts neatly and accurately.
Responsible for handling after-hour calls and emails.
Responsible for managing costs and the overall profitability of the company.
Respond to and handles patient concerns.
Respond to patient billing or financial inquiries, directing to appropriate departments, as necessary.
Collect and post payments and record receipts.
Balance nightly deposits and complete credit card processing.
Monitors appointments, patient flow and schedules of all staff members to ensure timeliness in the clinic.
Executes patient consults to ensure patients understand Doctor prescribed treatment plans; conducts patient chart audits, performs handoffs, conducts consults according to company policies, enters and updates patient treatment plans at the direction of the treating Doctor using the company operational system, and follows-up with patients during subsequent visits to schedule open treatment.
Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing; follows-up with the patient during subsequent patient visits to review completed treatment and schedule appointments for open treatment.
Work with manager to ensure staff is trained on all procedures.