Dental Office Receptionist

Affinity Dental Management•West Springfield, MA

4d•$25 - $28•Onsite

About The Position

Are you looking to join a respected and technology-driven dental practice where your organizational skills and friendly demeanor can truly shine? Western Mass Endodontics (WME) in West Springfield and Longmeadow, MA is looking for a Dental Receptionist to support our front office team in delivering the highest level of service to our patients. If you love providing exceptional service, enjoy fast-paced environments, and want to be part of a team that’s dedicated to patient care, we’d love to hear from you. Why Join Western Mass Endodontics? Competitive Pay: $25-28/hour (based on experience) Comprehensive Benefits: (for full-time employees, 30+ hours/week) Medical, vision, dental, 401(k), life insurance, and disability coverage (eligibility after 30 days) Generous PTO: 3 weeks paid time off + 8 holidays (for full-time employees) Paid sick time for part-time employees Work-Life Balance: Enjoy 1-hour lunch breaks and a consistent schedule (no late nights or weekends) Professional Growth: Access to mentorship, Continuing Education (CE), and clear career advancement opportunities Supportive Culture: Work with experienced specialists and a collaborative administrative team State-of-the-Art Facility: Digital charting, dental microscopes, and advanced diagnostic technology Stellar Reputation: Over 450 reviews with an average 4.9-star rating from satisfied patients Convenient Locations: On-site parking at both facilities About Our Practice Two premier endodontic facilities located in West Springfield and Longmeadow, MA, WME is a known for cutting-edge technology, compassionate care, and clinical excellence. Patients are welcomed into a calm, professionally designed space where efficiency and comfort go hand in hand. From advanced diagnostics to expert treatments, we pride ourselves on delivering a top-tier patient experience every step of the way. Your Role as Dental Receptionist Warmly greet patients and manage the front desk operations Schedule, confirm, and manage patient appointments efficiently Answer inbound calls and respond to patient inquiries professionally Input and update patient records accurately using digital dental software Process insurance verifications, patient payments, and billing coordination Ensure patient check-in/check-out is seamless and organized Collaborate with the clinical team to support smooth daily workflow What We’re Looking For Previous dental office or medical front desk experience preferred Familiarity with dental insurance and billing practices Excellent communication and multitasking skills Warm, welcoming personality with a strong sense of professionalism High school diploma or equivalent required

Requirements

Previous dental office or medical front desk experience preferred
Familiarity with dental insurance and billing practices
Excellent communication and multitasking skills
Warm, welcoming personality with a strong sense of professionalism
High school diploma or equivalent required

Responsibilities

Warmly greet patients and manage the front desk operations
Schedule, confirm, and manage patient appointments efficiently
Answer inbound calls and respond to patient inquiries professionally
Input and update patient records accurately using digital dental software
Process insurance verifications, patient payments, and billing coordination
Ensure patient check-in/check-out is seamless and organized
Collaborate with the clinical team to support smooth daily workflow

Benefits

Competitive Pay: $25-28/hour (based on experience)
Comprehensive Benefits: (for full-time employees, 30+ hours/week)
Medical, vision, dental, 401(k), life insurance, and disability coverage (eligibility after 30 days)
Generous PTO: 3 weeks paid time off + 8 holidays (for full-time employees)
Paid sick time for part-time employees
Work-Life Balance: Enjoy 1-hour lunch breaks and a consistent schedule (no late nights or weekends)
Professional Growth: Access to mentorship, Continuing Education (CE), and clear career advancement opportunities
Supportive Culture: Work with experienced specialists and a collaborative administrative team
State-of-the-Art Facility: Digital charting, dental microscopes, and advanced diagnostic technology
Stellar Reputation: Over 450 reviews with an average 4.9-star rating from satisfied patients
Convenient Locations: On-site parking at both facilities