Dental Lab Support Specialist Technician

Affordable Dentures & Implants•Morrisville, NC

1d•Onsite

About The Position

Responsible for providing hands-on training to specified laboratory technicians in the laboratory setting. Will also provide Lab production support as requested by the practice. May provide technical training for new hires and existing lab employees. Subject matter expert and consultant in lab processes and procedures and will help identify dental laboratory employee development needs.

Requirements

Certified Dental Technician (CDT) required
Adaptability, ability to modify one’s approach as the requirements of the situation or person change, and to change or easily accept changes to one’s own organization or job requirements
Excellent communication, verbal and written, in individual and group situations, inside ACI/ADDL and outside
Customer orientation, to act meaningfully to serve affiliates and internal customers based on a clear understanding of what these customers need and value most
Interpersonal skills and builds networks, ability to effectively build cooperative relationships with people, manage differences and resolve conflicts
Good judgement, problem solving and decision makings
Ability to think through a situation to reach a timely and sound decision, openly commits to and acts after developing and analyzing alternatives in the context of business strategy
Ability to teach and delivery standard and customized curricula
Developing and coaching others, sustains and expands ADDL talent through continuous learning
Instructional systems design
Minimum of 5 years of experience in a dental laboratory with increasing responsibilities and working with multi-site hospitals/health systems and/or payers, health, vision and pharmaceutical organizations
Extensive experience in dental operations and service
Experience managing large networks of customer-facing operations

Nice To Haves

Bachelor’s degree or equivalent preferred
Healthcare experience preferred
Skilled in implementation of LEAN/Six Sigma preferred

Responsibilities

Provides practical education to dental laboratory technicians to ensure quality standards, level of proficiency and production
May perform technical and non-technical assessments on both current and prospective employees to identify areas of training and development
Provides technical training and support to established ADDL laboratories as needed
Provides technical assistance and training for new center openings
Works in partnership with the Regional Manager and Lead Lab Technician/Sr. Lead Lab Technician in determining when each trainee is ready to advance to the next level
Provides temporary, fill-in and new center opening coverage to ADDL laboratories as necessary and required to establish a quality and performance baseline for those laboratories
Participates in employee development initiatives by providing regular, accurate and timely feedback to trainee (employee), the Lead Lab Technicians, Practice Owner and ADDL management concerning learnings progress, course completion, testing, transfer of knowledge and skill, behavior motivation, attendance, etc.
Provides verbal reports to the GM (and VP of Laboratory Operations as necessary) regarding concerns, issues and positives within the Laboratory and Dental Center
Provides technical assistance, technical troubleshooting and support to Affiliated Dentists, Affordable Care Operations consultants, management and ADDL staff as requested
Works in partnership with the Regional Manager and Lead Lab Technicians in determining special needs and skills required by the Practice Owner
Performs duties in the dental laboratory as assigned
While onsite, seeks to maintain the Client Dentist’s satisfaction with laboratory operations (quality, service time, personnel and supplies
Exhibits the highest standards of professionalism with all laboratory teams, all Dentists and support staff
Travel up to 70% all over the US