Dental Insurance Coordinator

IRONTON AND LAWRENCE COUNTY AREA COMMUNITY•Ironton, OH

About The Position

Looking for a mission-driven career? Do not just touch people's lives; help them change their lives. Working with the Ironton-Lawrence County Community Action Organization Team is more than just a job; it is a mission. The ILCAO is a role model community agency that positively impacts people's lives. If helping people in our community overcome significant obstacles, like losing their jobs or changing careers, finding excellent housing and award-winning healthcare, or even assisting children in getting the foundations of an outstanding education, sounds exciting, then we want to meet you. Our mission is to measurably improve the well-being of our community by providing opportunities for those in need. The ILCAO has over a dozen departments that provide services ranging from education and health care to large-scale economic development projects. Our departments provide services that touch every aspect of life, and our employees are mission-driven agents of change in Lawrence County. We believe we can each experience the positive change we want to see in our area. JOB SUMMARY The Dental Insurance Coordinator plays a critical role in ensuring timely reimbursement, reducing insurance denials, and supporting a clear financial experience for dental patients. This position is responsible for insurance verification, prior authorizations, coordination of benefits, and proactive resolution of insurance-related issues in collaboration with internal teams and third-party billing partners.

Requirements

High school diploma or equivalent required.
Minimum of 2 years of dental insurance, billing, or revenue cycle experience preferred.
Experience with Medicaid and PPO dental plans is strongly preferred.
Experience using electronic health record systems (eClinicalWorks preferred).
Strong understanding of dental insurance processes, prior authorizations, and coordination of benefits.
Ability to manage multiple insurance cases simultaneously with accuracy and attention to detail.
Effective written and verbal communication skills with patients, staff, and insurance representatives.
Strong problem-solving skills with the ability to independently resolve insurance-related issues.
Proficiency with EHR systems, insurance portals, and standard office software.
Ability to meet deadlines and work effectively in a fast-paced clinical environment.
Commitment to patient confidentiality and HIPAA compliance.

Responsibilities

Verify dental insurance eligibility, benefits, and coordination of benefits prior to services.
Secure and track prior authorizations for dental procedures.
Communicate insurance coverage, limitations, and patient responsibility clearly to patients and staff.
Prepare and review treatment estimates and assist with setting up dental payment plans.
Actively investigate, track, and resolve insurance denials, underpayments, and returned claims in collaboration with Coronis.
Identify trends in denials or coverage issues and escalate recurring concerns to leadership.
Serve as a liaison between insurance carriers, patients, clinic staff, and third-party billing vendors.
Ensure insurance documentation (authorizations, eligibility proof, x-rays, correspondence) is uploaded accurately and timely into the EHR.
Maintain compliance with payer requirements, billing timelines, and internal workflows.
Provide limited front desk coverage during unexpected staffing shortages, as needed.
Travel between dental clinic locations or administrative offices as required.
Perform other related duties as assigned.