DENTAL FRONT DESK
About The Position
Committed to bringing healthcare into communities and communities into healthcare since 1978, NEW Health is rural northeast Washington’s leading non-profit primary care provider. We treat all patients with the respect they deserve while providing high-quality, integrated medical, dental, behavioral health, and pharmacy services. NEW Health has been named one of the best places to work in the Inland Northwest! We set the standard to advance employees within our organization and hold ourselves accountable by tracking employee advancement as one of our key performance indicators. Our workforce development program, NEW Health University, is nationally recognized for developing local career pathway training. We provide all of our staff with paid, on-the-job training to ensure you are confident and successful in your position. Your Career Pathway with NEW Health We create pathways for career growth within NEW Health. To support this, we provide all employees with monthly paid training and additionally offer tuition reimbursement and one-on-one career planning. There are many paths to grow your career within NEW Health; here are some examples: Front Desk -> Medical Assistant Apprentice -> Certified Medical Assistant -> Assistant Operations Manager -> Clinic Operations Manager Dental Assistant Trainee -> Dental Assistant -> Assistant Operations Manager -> Care Coordination Manager Pharmacy Assistant -> Pharmacy Technician Apprentice -> Pharmacy Technician -> 340B Specialist Purpose of Job: This position is part of a multi-disciplinary team that provides quality patient care in our patient centered medical home model. The purpose of this position is to improve the overall health of the communities we serve by performing reception, scheduling and general administrative support duties as follows:
Requirements
- HS diploma or equivalent required.
- Computer skills required.
- Ability to spell accurately.
- Able to clearly communicate information to patients and gather information from patients.
- Must have basic math skills to calculate patient payments.
Nice To Haves
- Applicable additional schooling and/or formal training preferred.
- Customer service and multi-line telephone experience preferred.
Responsibilities
- Immediately greets patients upon arrival; verifies appointment, insurance and personal information.
- Collects co-pay and applicable paperwork from patient.
- Reconciles daily receipts/petty cash.
- Enters patient demographics information into billing and electronic health/dental records system (EHR/EDR).
- Ensures accuracy and completion of intake forms before forwarding to billing for processing.
- Closes batches daily.
- Professionally answers calls, takes messages and/or refers callers to appropriate individuals.
- Schedules appointments and translators as needed.
- Treats patients with highest respect in all functions of job and maintains patient confidentiality.
- Monitor patient waiting rooms for cleanliness and security, sanitizing s needed or directed.
- Performs other duties as assigned.
- Travel may be required.
Benefits
- Up to three weeks of paid time off your first year plus nine paid holidays
- Free Life Flight membership for your family
- No-cost medical, dental, and vision insurance for employees
- Health Savings Account and Flexible Spending Account options
- 401(k) plan with matching contribution
- Continuing education, license, and tuition reimbursement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
