Dental Front Desk Specialist

Blount Rural Health Center•Elkton, KY

About The Position

At Blount Rural Health Center, our goal is to provide the highest quality of care to our patients. The Dental Front Office Specialist is the first face the patient sees and usually, most times, the last face they see before they leave. A smiling face and friendly attitude are a must for this role. This job description entails the responsibilities of Dental Front Office Specialist; however, this is not an all-inclusive list as the position requires flexibility and acceptance of other tasks as assigned.

Requirements

Required to sit, stand, walk, bend, twist frequently throughout the day.
May be required to lift up to 40 pounds, as needed.

Responsibilities

Welcomes patients and visitors by greeting with a friendly smile and attitude in person or on the telephone
Ensuring that appropriate customer service is provided during phone and person to person contacts with health care consumers, other staff members and external suppliers
Requires all vendors to sign in and out when doing business within the clinic
Uses computerized system to book, switch, adjust, and cancel appointments
Utilizes proper judgement for scheduling appropriate time for appointments
Fill in cancellations and no-show appointments to assure highest production daily
Assures completeness of new patient paperwork, including consent to treatment
Confirms insurance benefits
Collects payments from patients at time of service
Processes Insurance Payments
Prepares insurance claims either by paper or electronically
Submits supporting documents or documentation for pre-authorizations
May oversee referrals for dental specialist
Safeguards patients’ privacy and confidentiality
Monitors front office supply and equipment needs
Keeps front lobby clean and sanitized
Participates in staff meetings
Contributes to team effort by accomplishing related results as needed
Conserves resources by elimination of waste, adequate care of supplies and equipment