Dental Front Desk Business Assistant

Monticciolo Family & Sedation Dentistry•Saint Petersburg, FL

About The Position

Overview : Busy, privately owned Dental Office, is seeking an energetic and knowledgeable Dental Front Desk Business Assistant Monthly Bonus Potential Health Insurance 401k Responsibilities : Welcomes all patients to the Office by their name; provides personal introduction Educates patients on the completion of patient intake forms. Confirms, updates, and verifies all patient demographic and clinically necessary information. Obtains and updates patient insurance information. Educates patients on the next steps; performs patient hand-off to the Dental Assistant of clinician. Monitors patients’ waiting times; takes appropriate action to resolve patient flow issues, acknowledges wait times with patients, and offers solutions to accommodate patients’ needs. Partners with the Office team to ensure patients’ visits exceed expectations; take appropriate action when visits to not exceed those expectations. Partners with the Office team to onboard and train new team members. Updates treatment plan information in the company system at the direction of the treating Doctor; collects and posts patient payments. Partners with the Office Manager and Doctors to optimize the patient schedule and flow. Monitors computer system for late patient arrivals and missed appointments; follows-up with patients to confirm arrival or reschedule for the same day or next available appointment. Monitors computer system and completes daily patient appointment confirmations and completes insurance verifications. Performs general office duties; mail distribution; filing and pulling of patient charts; daily chart audits; ordering of office supplies; daily shipping and receiving and shredding of protected health information. Maintains a safe, clean, and professional reception area including patient entrances, waiting areas and bathrooms. Other duties as directed by supervisor.

Requirements

Education Level: High School or diploma or GED
Job Related/Industry Experience: 1-3 years
Ability to use Microsoft Office Word, Excel applications, and company operational systems
Physical Requirements: Mostly walking, talking, standing, and updating information in computer systems
Dental Front Desk experience required.

Nice To Haves

Dentrix highly preferred

Responsibilities

Welcomes all patients to the Office by their name; provides personal introduction
Educates patients on the completion of patient intake forms.
Confirms, updates, and verifies all patient demographic and clinically necessary information.
Obtains and updates patient insurance information.
Educates patients on the next steps; performs patient hand-off to the Dental Assistant of clinician.
Monitors patients’ waiting times; takes appropriate action to resolve patient flow issues, acknowledges wait times with patients, and offers solutions to accommodate patients’ needs.
Partners with the Office team to ensure patients’ visits exceed expectations; take appropriate action when visits to not exceed those expectations.
Partners with the Office team to onboard and train new team members.
Updates treatment plan information in the company system at the direction of the treating Doctor; collects and posts patient payments.
Partners with the Office Manager and Doctors to optimize the patient schedule and flow.
Monitors computer system for late patient arrivals and missed appointments; follows-up with patients to confirm arrival or reschedule for the same day or next available appointment.
Monitors computer system and completes daily patient appointment confirmations and completes insurance verifications.
Performs general office duties; mail distribution; filing and pulling of patient charts; daily chart audits; ordering of office supplies; daily shipping and receiving and shredding of protected health information.
Maintains a safe, clean, and professional reception area including patient entrances, waiting areas and bathrooms.
Other duties as directed by supervisor.