Dental Assistant/Patient Relations Coordinator
About The Position
Waterford Dental Team is growing, and we’re looking for a cross-trained pro who can do two things really well: support great dentistry chairside, and make patients feel taken care of from “hi!” to “you’re all set.” If you’re a Dental Assistant who’s also interested in the front-office/business side (or already great at it), this role is for you. You’ll be the calm, capable connector between our patients and our practice. The person who can reassure a nervous patient and keep the schedule from turning into a puzzle missing three pieces. 🧩 Prior dental experience is required. This is a fast-paced, people-facing role where details matter and kindness matters more.
Requirements
- High school diploma or equivalent
- Completion of an accredited dental assisting program or equivalent experience
- Proficiency in dental terminology, procedures, and equipment
- Strong communication skills (verbal and written)
- Excellent organization and attention to detail
- Ability to multitask and prioritize confidently
- A team-first mindset and patient-centered approach
Responsibilities
- Answer patient calls with professionalism and empathy (yes, even the “quick question” that is never quick)
- Schedule appointments, manage patient flow, and help keep the day running smoothly
- Check patients in and out with a welcoming, confident presence
- Document patient financial and insurance responsibility with 100% accuracy
- Collect payments for procedures performed and assist with past-due balances respectfully
- Proactively call patients who are due for service or need to book
- Use scheduling tools to fill cancellations and past-due appointments
- Support morning huddles and help the team stay aligned
- Prepare patients for oral exams and assist clinicians with treatment and documentation
- Provide excellent chairside support and patient education
- Take digital radiographs/X-rays
- Assist hygienists and doctors with charting
- Take detailed notes and accurately record key information
- Adapt to a fast-paced environment while keeping quality high
- Learn dental software (or bring experience with it)
- Maintain a high standard of sanitization and comfort working in a sterile setting
- Sanitize operatories in accordance with CDC guidelines
- Instrument sterilization
- Stocking supplies and keeping rooms ready
- Check in lab cases and communicate with dental labs
- Assist with ordering supplies/inventory
Benefits
- Dental benefits (including immediate family)
- Health insurance + 401(k)
- On-the-job training
- Paid time off
- No weekends 🎉
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
