Demand COE Manager

Thermo Fisher Scientific•Pittsburgh, PA

About The Position

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com . The Demand Planning COE Manager is part of the Laboratory Products Group. It reports to the Director, Supply Chain Excellence. Primary location for this position is Pittsburgh, PA site, but consideration will be given for candidates in / near other Thermo Fisher sites/offices like Carlsbad, Waltham, Mebane. The Demand Planning Center of Excellence (CoE) Manager is responsible for establishing, standardizing, and continuously improving demand planning capabilities across the organization. This role leads the development of best practices, tools, analytics, and governance to drive forecast accuracy, improve service levels, and enable data-driven decision-making within the Sales & Operations Planning (S&OP) framework.

Requirements

7+ years’ experience within Demand Planning, Demand Planning Excellence required
Deep domain expertise in demand planning. Strong understanding of demand planning proficiencies such as statistical modeling, event and promotional modeling, business driver correlation and product life cycle management (introduction, transition, cannibalization, EOL).
Experience leading a cross-functional SIOP processes and stakeholder engagement
Experience leading projects and driving continuous improvements with a disciplined approach.
Demand planning Software experience and/or implementation (Kinaxis Rapid Response, FPRO, Demantra or similar) is a requirement.
Demonstrated change management experience and ability to lead through change and rapid growth.
Strategic problem solver and planner.
Influential leader with the ability to work across functions and a culturally diverse organization.
Strong interpersonal and communication skills.
Strong analytic skills. Able to translate data insights into business outcomes, recommendation and decisions.

Nice To Haves

Six Sigma Green / Black Belt Certification preferred.
Experience in the Life Science or Medical Device industry preferred.
APICS certification preferred.

Responsibilities

CoE Strategy & Governance Define and lead the Demand Planning CoE strategy, roadmap, and operating model Establish standardized processes, templates, and policies across regions/businesses Drive governance and adherence to demand planning standards and KPIs
Forecasting Excellence Improve forecast accuracy, bias, and error metrics Develop and deploy statistical forecasting models and methodologies Lead demand segmentation and forecasting strategy (baseline vs. event-driven demand)
Process Standardization & Continuous Improvement Implement and optimize end-to-end demand planning processes within S&OP cycles Identify gaps and lead continuous improvement initiatives across planning teams Drive maturity assessments and capability building across regions
Tools & Systems Enablement Partner with IT and digital teams to implement and enhance planning tools (Kinaxis) Define system requirements, data models, and reporting standards Ensure data quality, integration, and usability for planning processes
Analytics & Insights Build advanced analytics and reporting to generate actionable insights Leverage AI/ML and automation to enhance forecasting capabilities Translate data into business recommendations for leadership
Capability Building & Change Management Train and mentor regional demand planners Develop training materials, playbooks, and knowledge-sharing forums Lead change management initiatives to drive adoption of new processes and tools
Driving accountability with Production Support / IT as Product Owner via JIRA Process
Quick escalation of roadblockers / deviations from roadmap
Ruthless prioritization and implementing Start/Stop/Continue mindset in midst of many priorities
Be the Go-To Demand expert for the Divisional Demand planners for planning advice, insight, etc
Exercise vocal leadership in all key Demand Planning forums to actively shape decisions and overall roadmap
Strong Executive presence is a must

Benefits

A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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