Delivery Specialist Mike Shaw Subaru

Asbury Automotive Group•Denver, CO

8d•$20 - $22

About The Position

Join a Winning Team at Mike Shaw Subaru A True CAREER Opportunity! Extensive advancement opportunities!! Compensation: $20-$22 hourly (Compensation can and will be based on Performance and Experience) Mike Shaw a subsidiary of Asbury Automotive a Fortune 500 Automotive retailer with over 170 locations with 31 brands across 15 states! If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company. Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Delivery Specialist, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused Delivery Specialist who will help us redefine the car-buying experience. Does this sound like you? Apply now! The Delivery Specialist primary role in the dealership is to respond to customers that inquire about a vehicle advertised on-line utilizing phone and email methods. The Sale Advisor works with customers who visit the store directly taking them through the initial buying process through to the final sale.

Requirements

Must have motivation to be successful
Exhibit great customer service skills
Must be able to create and maintain customer relationships
Strong computer & phone skills
Must be a minimum of eighteen years of age
Must have a valid Driver's License
Must be able to pass pre-employment screenings (background & drug test)

Nice To Haves

Experience utilizing and maintaining a customer relations management database
Prior automotive sales or retail experience, customer service, call center, or business development experience a plus
Bi-lingual is strongly encouraged
Self-motivated and a team player

Responsibilities

Contacting and communicating with customers to identify needs using the Asbury trade up & delivery process
Build rapport with customers to build a base of referrals to establish customer network
Follows up with clients to ensure understanding and anticipate additional technology needs
Provides front-line support to clients with complex technology questions or concerns during the ownership experience.
Maintains client records in CRM to accurately show re-delivery appointments, phone calls made or emails sent.
Make outbound phone calls to follow up with customers on inquiry, after the sale, and for repeat business
Maintains a high degree of product and technical knowledge, including information about all products, resources, features, benefits, applications and competitive vehicle technology and reviews.
Troubleshoots vehicle technology and vehicle system features.
Resolves client inquiries for vehicle technology issues and/or concerns.
Partners with the service department and contacts all customers through the dealership on their experience, supporting good SSI results and positive Google reviews.

Benefits

Weekly Pay
Paid holidays & paid time off
Paid training
Stock Awards (select management and front-line team member’s eligible
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities