Delivery Specialist I

Rice University•Houston, TX

17h•$16 - $16•Onsite

About The Position

Serving as a crucial communication link for the entire university, the Delivery Specialist manages both inbound and outbound mail. Responsibilities include retrieving, sorting, and categorizing mail and packages by department, delivering them to the correct recipients, and forwarding misdirected mail.

Requirements

No formal education
No experience required
Valid Texas Driver’s License (or ability to obtain within 30 days of employment) required with no more than three moving violations or at-fault accidents within the past 36 months and no convictions or deferred dispositions for Driving While Intoxicated (DWI) or Driving Under the Influence (DUI) within the past 3 years
Time Management: Ability to manage and prioritize tasks to ensure timely deliveries
Organization: Keeping track of packages, mail, and delivery routes efficiently
Attention to Detail: Ensuring accurate sorting and delivery of mail and packages
Physical Stamina: Capable of handling and transporting heavy packages and being on your feet for extended periods
Customer Service: Providing friendly and helpful service to customers, addressing their questions and concerns
Communication: Clear and effective communication with customers, colleagues, and supervisors
Problem-Solving: Ability to handle unexpected issues, such as misdirected mail or delivery challenges, swiftly and effectively
Basic Computer Skills: Familiarity with tracking systems and ability to log deliveries and process mail using software
Reliability: Dependability in adhering to schedules and fulfilling responsibilities consistently
Proactive Attitude: Taking initiative to improve processes and provide the best possible service
Ability to lift boxes up to 40 lbs.
Ability to traverse campus in various weather conditions.

Nice To Haves

Great customer service skills and ability to communicate effectively with customers

Responsibilities

Sorting and Processing Mail: Sorting incoming and outgoing mail and packages by department or recipient, ensuring accurate and efficient handling.
Delivering Mail and Packages: Transporting and delivering mail and packages to the correct departments or recipients within a specified area or campus
Logging Deliveries: Recording the details of deliveries and pickups, maintaining accurate logs for tracking and accountability purposes with the use of a handheld device and computer
Customer Assistance: Assisting customers with mail services, helping them track and locate packages
Forwarding Misdirected Mail: Identifying and redirecting mail and packages that have been sent to the wrong department or recipient
Operating Delivery Vehicles: Safely operating delivery vehicles, if required, to transport mail and packages
Maintaining Equipment: Keeping delivery equipment, such as carts and vehicles, in good working condition
Ensuring Security: Safeguarding mail and packages to prevent loss, theft, or damage.
Adhering to Policies and Procedures: Following university policies and procedures related to mail handling, delivery, and customer service