Delivery Specialist DME
About The Position
The DME Delivery Specialist 2 handles the delivery, setup, and comprehensive explanation of various medical equipment in patients' homes. This role requires not only training patients and their families on equipment safety but also dealing with more technically demanding setups. Key responsibilities include loading vehicles, orchestrating logistics with warehouse staff, overseeing detailed work orders, and ensuring detailed communication with patients about their order specifics. Further responsibilities include managing a broader range of equipment inventory, performing precise refills of oxygen tanks, administering detailed paperwork, and executing skilled adjustments to equipment as needed. This position adheres to standard policies and practices but necessitates a higher degree of interpretation, deviation, and independent discretion to manage the complexity and variety of tasks efficiently. Performs varied activities that are moderately complex in nature. The DME Delivery Specialist 2 follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion The DME Delivery Specialist 2 is pivotal in educating patients on the effective use of their medical equipment, often acting as the first point of contact and playing a crucial role in their healthcare experience. This position requires an understanding of medical equipment setup, cleaning, and testing. Working closely with the dispatch and warehouse teams, this role demands a high level of proficiency with the DME SKU system to ensure seamless operations. The job calls for flexibility and advanced problem-solving skills to handle more complex tasks than those at the entry level, adapting to diverse environments and patient needs. This role operates within a demanding 24/7 schedule that includes weekends and holidays, requiring a robust commitment and adaptability.
Requirements
- High school diploma
- 1 - 3 years experience
- Knowledge of DOT requirements and regulatory compliance
- One year clean driving record and background check required
- Excellent verbal communication skills
- Customer service oriented with an empathetic and compassionate demeanor
- Ability to lift up to 100 lbs
- Mechanical/electrical aptitude
- Teamwork and collaboration skills
- Adaptability in dynamic environments
Nice To Haves
- Experience in a home health setting, or previous experience with durable medical equipment (DME)
- Bilingual
- Prior experience in similar roles or settings
Responsibilities
- delivery
- setup
- comprehensive explanation of various medical equipment in patients' homes
- training patients and their families on equipment safety
- dealing with more technically demanding setups
- loading vehicles
- orchestrating logistics with warehouse staff
- overseeing detailed work orders
- ensuring detailed communication with patients about their order specifics
- managing a broader range of equipment inventory
- performing precise refills of oxygen tanks
- administering detailed paperwork
- executing skilled adjustments to equipment as needed
- educating patients on the effective use of their medical equipment
- understanding of medical equipment setup, cleaning, and testing
- proficiency with the DME SKU system
- handling more complex tasks than those at the entry level
- adapting to diverse environments and patient needs
Benefits
- Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Insurance Carriers and Related Activities
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
