Delivery Operations Professional

Manpower

6d•Remote

About The Position

Responsible for managing critical aspects of our delivery operations. Set priorities and meet individual deadlines while accomplishing team objectives. Resolve client and vendor issues appropriately and in a timely manner. Making an Impact Worker Tracking: • Work with clients to add/setup new suppliers. • Work with clients to solve integration problems. • Liasian with legal to confirm backgrounds/obtain clearance. • Review contracts, validate terms of the agreement • Coaching, training and guiding suppliers on TAPFIN process and procedures Invoice Reconciliation: • Receive and review invoices, researching and coordinating any discrepancies identified from ROC/BI reports with client, supplier, and Program team. • Collaborate with finance and operations teams to resolve invoice discrepancies and ensure accurate billing. • Escalate invoice issues to the appropriate team members for resolution and follow-up. Client/Supplier Surveys: • Coordinate and manage surveys required by clients and suppliers, ensuring timely completion and accuracy of responses. • Work closely with the client services team to gather feedback and insights for client surveys. • Prepare survey reports and summaries for use in Quarterly Business Reviews (QBR) and supplier reviews. Mailbox Management: • Efficiently manage the program’s mailbox, ensuring timely responses to inquiries and requests. • Prioritize and categorize incoming emails for appropriate action by relevant team members. • Coordinate with internal stakeholders to address client and supplier inquiries and resolve issues promptly. Your Typical Day and Other Key Details • Work directly with vendors and clients on implementations and problems. • Research invoice issues to resolution. • Gather feedback and insights for client surveys. • Prepare survey reports and summaries. • Program mailbox management Other accountabilities as assigned. This Job Description is subject to change as business needs continue to evolve.

Requirements

Education: High School Diploma or Equivalent experience
Experience: 2+ years of in operations, logistics, or a related field.
Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Effective communication skills, both written and verbal.
Experience with survey coordination and data analysis is a plus.

Nice To Haves

Education: Bachelor's degree in Business Administration,
Operations Management, or related field

Responsibilities

Work with clients to add/setup new suppliers.
Work with clients to solve integration problems.
Liasian with legal to confirm backgrounds/obtain clearance.
Review contracts, validate terms of the agreement
Coaching, training and guiding suppliers on TAPFIN process and procedures
Receive and review invoices, researching and coordinating any discrepancies identified from ROC/BI reports with client, supplier, and Program team.
Collaborate with finance and operations teams to resolve invoice discrepancies and ensure accurate billing.
Escalate invoice issues to the appropriate team members for resolution and follow-up.
Coordinate and manage surveys required by clients and suppliers, ensuring timely completion and accuracy of responses.
Work closely with the client services team to gather feedback and insights for client surveys.
Prepare survey reports and summaries for use in Quarterly Business Reviews (QBR) and supplier reviews.
Efficiently manage the program’s mailbox, ensuring timely responses to inquiries and requests.
Prioritize and categorize incoming emails for appropriate action by relevant team members.
Coordinate with internal stakeholders to address client and supplier inquiries and resolve issues promptly.
Work directly with vendors and clients on implementations and problems.
Research invoice issues to resolution.
Gather feedback and insights for client surveys.
Prepare survey reports and summaries.
Program mailbox management