Delivery Manager

Send • New York, NY

14d • Remote

About The Position

As we continue our mission to be the market-leading underwriting software platform for agile insurers, we’re excited to expand our US team with the addition of a Delivery Manager. In this role, you’ll be responsible for managing the successful delivery of our SaaS underwriting workbench to customers across North America. From project kick-off through to go-live and handover, you’ll coordinate cross-functional teams, track milestones, and ensure projects are delivered on time, on budget, and to a high standard. You’ll work closely with our clients and internal stakeholders - including product, engineering, and customer success - to ensure alignment, manage expectations, and keep delivery on track. This role is ideal for someone who thrives in fast-paced, dynamic environments and enjoys solving complex delivery challenges. If you're an experienced Delivery Manager or Project Manager with a background in SaaS, consulting, or enterprise software delivery - and you're excited about making an impact in a growing insurtech business - we’d love to hear from you.

Requirements

• Proven experience managing end-to-end delivery of complex SaaS implementation or software projects, with strong experience in the insurance or insurtech industry.
• Strong project management skills with the ability to plan, organise, and track multiple workstreams simultaneously.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with senior client stakeholders and internal teams.
• Demonstrated problem-solving ability to proactively identify risks, blockers, and scope changes - and implement effective mitigation strategies.
• Comfortable working in fast-paced, dynamic environments with shifting priorities and ambiguity.
• Experience working closely with cross-functional teams including engineering, product, QA, and customer success.
• Solid understanding of software delivery methodologies such as Agile, Scrum, or Kanban.
• Strong organisational skills and attention to detail, with a focus on delivering high-quality outcomes on time and on budget.
• Ability to manage budgets, timelines, and resource allocation effectively.
• Collaborative mindset with experience coordinating third-party vendors or delivery partners.
• Proficiency with project management and collaboration tools such as Jira, Confluence, Microsoft Teams, or similar.

Responsibilities

• Client Relationship Management: Build and maintain strong working relationships with client stakeholders across North America, ensuring alignment on delivery goals, timelines, and expectations.
• Project Delivery: Lead the planning, execution, and delivery of customer implementation projects - from initial scoping through to go-live and handover.
• Cross-Functional Coordination: Work closely with engineering, QA, product, and customer success teams to keep delivery on track and ensure smooth collaboration across teams.
• Issue & Risk Management: Proactively identify delivery risks, blockers, or scope changes, and work with relevant stakeholders to develop effective solutions.
• Delivery Tracking: Maintain clear project plans, track progress against key milestones, and ensure visibility of status to internal and external stakeholders.
• Quality Assurance: Ensure that all project deliverables meet agreed quality standards and customer expectations.
• Stakeholder Reporting: Provide regular updates on progress, risks, and key metrics to internal leadership and client stakeholders.
• Continuous Improvement: Contribute to improving our delivery processes by feeding in lessons learned, customer feedback, and industry best practices.
• Commercial Awareness: Keep delivery efforts aligned with commercial goals, managing timelines, scope, and budget awareness throughout the project lifecycle.
• Collaboration with Delivery Partners: Where applicable, coordinate with third-party implementation partners to align efforts and ensure successful outcomes.

Benefits

• Medical, Dental, and Optical Coverage - Includes basic life insurance, short- and long-term disability, with the option to access additional voluntary coverage.
• 401(k) Contributions - Company matches 100% of the first 3% you contribute, and 50% on the next 2%.
• Time Off - 25 days of vacation leave for all colleagues worldwide, plus public holidays. We also offer volunteering time and a wellness day.
• Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents.
• Mental Health Support - Access to Spill, providing free and confidential therapy and mental health support.
• Learning and Development - Annual budget through Learnerbly, offering access to hundreds of books, courses, conferences, subscriptions, and other learning resources to support your growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees