Delivery Manager

Elastic

3d

About The Position

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What Is The Role
Elastic’s Professional Services team works across every technology and system to deliver solutions for our customers. The Delivery Manager is crucial to the project delivery of Elastic services and plays an essential role in keeping up with the growing demand for Elastic services!
This position will work with the services team to service our global customer base on billable projects. Our customers include Fortune 100 companies, startups, government entities, and nonprofits researching some of the world's most exciting and complex search, observability, and cybersecurity problems!
The Delivery Manager will be a customer-facing role for leading our project delivery in the region, achieving revenue targets, handling communications, meeting facilitation, and reporting. The primary measurement of success for this role will be YOY growth in services revenue while consistently meeting customer satisfaction.

Requirements

• 5 years of consulting engagement delivery leadership experience
• Ability with establishing and leading high growth practices
• Engagement Planning - technical understanding, strategic mentality, translating Elastic vision into a tangible project plan
• Experience in completing projects from beginning to end with a strong prioritization and time management POV
• Good Change Management skills
• Track record of improving high pressure or at-risk accounts when necessary
• Highly collaborative and excels in a complex, matrixed environment
• Professional Services Automation (PSA) experience
• Bachelor’s degree in information technology or computer science or equivalent experience
• Ability to thrive in a fast-paced, unpredictable environment
• PASSION: Passionate about Customer Success
• BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on inspiring leader: Strong point of view and executive presence. Confident, but not arrogant, an excellent storyteller
• URGENCY: Ability to move fast and drive business value and results
• TEAM PLAYER: A teammate that everyone enjoys working with and has a generous heart
• TRUST: Trust the company’s core values
• ADAPTABLE: Excels in high levels of uncertainty and change

Nice To Haves

• PMP/Scrum master certifications preferred

Responsibilities

• Complete Elastic training and become an expert in our Outcome Based Delivery Methodology and practices
• Engagement Execution from start to finish while identifying and mitigating risk, status reporting, and operations.
• Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers
• Contribute to enhancing our delivery methodology, services practice, and industry Point of Views
• Become a key collaborator in your accounts renewal and add-on process through continuous collaboration with the Customer Success Group and Account Executives. Discovering lessons learned and looping them back into our internal standard processes.
• Ability to lead a portfolio with multiple customers and engagements varying in size at one time by time management, strong prioritization, and setting customer expectations
• Ability to travel 20-30% of the time

Benefits

• Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.
• Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.
• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees