Delivery Manager - Medicaid

Conduent • Albuquerque, NM

2d • Hybrid

About The Position

The Delivery Manager is responsible for overseeing day-to-day operational
delivery across multiple departments, ensuring performance objectives, service
level agreements (SLAs), and business metrics are consistently achieved. This
role partners with leadership to drive operational excellence, lead and develop
teams, and support data-driven decision-making while maintaining compliance with
organizational policies and standards.

Requirements

• Minimum of three (3) years of management experience in an operational or delivery-driven environment
• Demonstrated leadership and people management skills, with the ability to motivate and develop high-performing teams
• Knowledge of Medicaid programs
• Familiarity with government contracts
• Ability to work autonomously, manage competing priorities, and exercise sound judgment
• Proficiency in Microsoft 365, including Outlook, Word, Excel, PowerPoint, Project, Visio, and SharePoint

Nice To Haves

• Experience with developing Standard Operating Procedures (SOPs)
• Experience writing government contracts.
• College degree in business administration or healthcare administration

Responsibilities

• Contract Compliance
• Quality Assurance
• SLA monitoring and reporting
• SOC Audit management
• Disaster Recovery and Business Continuity Planning and Training
• Lead daily operational activities across departments, including people management, workflow coordination, and operational execution.
• Drive performance against service level agreements (SLAs) and key business metrics in support of overall business unit objectives.
• Ensure all business units operate in their areas in accordance with contract requirements.
• Work with departments on corrective action and solution planning when there is a compliance or an SLA miss.
• Work closely with the MMIS systems team to ensure adherence to contract requirements.
• Manage annual SOC audits and Medicaid Waiver Financial Management reviews.
• Manage, coach, and develop employee teams to improve performance, engagement, and retention.
• Oversee the full employee lifecycle, including hiring, onboarding, disciplinary actions, performance improvement plans (PIPs), conflict resolution, and employee terminations, in accordance with company policy and applicable regulations.
• Address employee relations matters proactively and identify training and development opportunities.
• Prepare, analyze, and present performance reports, metrics, and KPIs to support operational and business decisions.
• Partner with stakeholders to identify process improvement opportunities and enhance service delivery.
• Ensure compliance with all organizational policies, procedures, quality standards, and security requirements.

Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees