Medicaid Liaison

Legacy Health Services•Wickliffe, OH

About The Position

We are seeking an experienced Medicaid Liaison to guide residents and their families through the Medicaid application process while supporting the financial health of our facility. This role is critical in ensuring timely Medicaid approvals, maintaining compliance with Ohio Medicaid regulations, and collaborating with internal and external partners. The ideal candidate is knowledgeable, detail‑oriented, and compassionate, with the ability to work independently in a fast‑paced healthcare environment. Wickliffe Country Villa is honored to care for the Wickliffe community. Our team is passionate about making a difference in the lives of our residents and their families every day. Our Mission: “Our Family Caring for Yours” means treating every team member like family. We believe in creating a supportive, respectful, and growth-oriented environment where you can thrive both personally and professionally. We See You as a Whole Person: Just like our residents, our team members have physical, emotional, social, and intellectual needs. We’re committed to supporting your well-being and helping you succeed. We are an Equal Opportunity Employer and consider all applicants for positions without the regard to race, color, religion, sex, national origin, age, sexual orientation, marital or veteran status, or non-job related handicap or disability.

Requirements

Minimum 2 years of experience working with Ohio Long‑Term Care Medicaid
Strong working knowledge of Ohio Medicaid rules and regulations
Proficiency with Excel, Microsoft Office, and billing software
Excellent organizational, communication, and customer service skills
Ability to work independently and manage multiple priorities

Nice To Haves

2–5 years of Medicaid and/or compliance experience
Familiarity with Ohio Revised Code and state regulations
Knowledge of Area Agency on Aging processes and requirements
PointClickCare experience preferred

Responsibilities

Oversee and manage the full Medicaid application and eligibility process
Conduct financial assessments for residents and families
Educate residents and responsible parties on Medicaid rules, eligibility, and documentation requirements
Communicate regularly with County Job and Family Services (JFS) and Area Agency on Aging
Attend state hearings and appeal adverse Medicaid determinations when necessary
Assist the Business Office Manager with: Claims processing
Cash posting
Insurance verification and reviews
Other business office functions as needed