Delivery Manager (Maternity Cover)

Unily • New York, NY

44d • Hybrid

About The Position

The Delivery Manager will lead the successful implementation or optimization of our solutions for clients within their designated region (North America, EMEA). Reporting to the Associate Director of Professional Services Delivery, this role will be responsible for managing projects end to end including project plans, coordinating
professional services activities, and building strong client relationships to ensure successful project delivery. The ideal candidate will combine project management expertise, client relationship skills, and operational excellence to drive positive customer outcomes and on-time, on-budget project completion.

Requirements

• 4+ years of experience in project management, client delivery, or related roles
• History of successfully managing software implementation projects
• Experience building and maintaining client relationships
• Background in managing cross-functional teams
• Experience with software implementation or SaaS deployment
• Strong knowledge of project management methodologies and best practices
• Excellent planning, organizational, and time management abilities
• Experience managing multiple projects simultaneously
• Ability to identify and mitigate project risks effectively
• Proficiency with project management tools and techniques
• Excellent written and verbal communication abilities
• Strong presentation and facilitation skills
• Experience setting and managing client expectations
• Problem-solving and conflict resolution capabilities
• Ability to build trust and credibility with clients
• Adaptability and flexibility in dynamic environments
• Strong attention to detail and process orientation
• Ability to work under pressure and meet deadlines
• Analytical thinking and decision-making capabilities
• Understanding of software implementation processes and challenges
• Bachelor's degree or commensurate experience required
• Willingness to travel up to 20% (domestic and international) to support client engagements

Nice To Haves

• Project Management Professional (PMP) certification or equivalent preferred
• Agile/Scrum certifications a plus

Responsibilities

• Project Management & Delivery
• Client Relationship Management
• Implementation Leadership
• Pre-Sales Support
• Operational Excellence
• Team Collaboration & Leadership

Benefits

• 23 vacation days, 10 sick days, 1 annual volunteer day and 1 day off for your birthday!
• We offer medical, dental and vision coverage at 96% of the payroll cost at the employee-only coverage level and cover 80% for employee plus dependent levels.
• 1x your annual salary in Life and AD&D coverage at no cost to you.
• 5% match on your 401(k) and no vesting schedule after your first 90 days.
• employee matching charity donation scheme
• options to lease an Electric Vehicle through our salary sacrifice scheme.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager