Delivery Manager-Managed Services

NTT DATA • Rockville, MD

13h

About The Position

Provide day-to-day leadership, team management, and oversight of project execution and service delivery for Enterprise Hosting services. Ensure Enterprise Hosting service delivery remains aligned with program objectives and customer priorities. Collaborate closely with direct reports, the user community, and government leadership to identify new hosting services and capabilities, including the resources required to implement and sustain them. Deliver clear and transparent communication on project timelines, resource needs, risks, and service status across organizational and technical boundaries. Establish and sustain a culture of continuous improvement, innovation, and value-driven service delivery across the Enterprise Hosting team. Work with technical leads and team members to manage and prioritize backlogs, translate customer requirements into actionable tasks, and validate completed work prior to delivery to the customer.

Requirements

• Bachelor's degree, or four (4) additional years of experience in lieu of a degree
• Minimum 12 years of experience in IT project management, delivery leadership, enterprise IT team leadership, or delivery of professional IT services supporting Federal Government clients.
• Minimum 3 years of experience leading or coordinating cross-functional teams (e.g., engineering, operations, and service delivery) in mission-driven environments, with responsibility for delivery outcomes, prioritization, and stakeholder coordination.
• Minimum 3 years of experience across at least three IT disciplines such as infrastructure, cloud platforms, storage, application development, and operations or engineering services, with the ability to integrate solutions across domains.
• Minimum 3 years of experience contributing to or leading IT strategy development or execution, including the adoption or scaling of modern practices such as DevOps, infrastructure as code, and/or microservices-based architectures, with measurable impact on delivery speed, reliability, or operational efficiency.
• Ability to obtain a Public Trust
• Must live within 60 miles of the client site in Rockville, MD.
• Demonstrated experience leading multidisciplinary teams supporting engineering, operations, and service delivery in dynamic, mission-driven environments.
• Experience across multiple IT disciplines, which may include infrastructure, cloud platforms, storage, application development, and operations or engineering services.
• Proven experience supporting and developing IT strategies, including introduction of modern IT practices and emerging technologies such as DevOps, infrastructure as code, and microservices-based architectures.
• Experience developing and applying project management processes, tools, templates, and documentation to support consistent delivery and governance.
• Demonstrated ability to prioritize and manage multiple initiatives simultaneously while ensuring timely and effective delivery across organizational and technical boundaries.
• Familiarity with Agile delivery methodologies, including Scrum and or Kanban.
• Strong communication skills, with demonstrated experience presenting information to senior leadership and government stakeholders.
• Demonstrated experience directing cross-functional technical teams and partnering with application development organizations to deliver integrated enterprise services.
• Background supporting broad portfolios of shared platforms and applications built on a mix of commercial products, custom software, and open-source technologies.
• Experience working in heterogeneous enterprise environments that include Windows and multiple Linux distributions, as well as containerized workloads deployed across on-premise and cloud infrastructure.
• Familiarity with IT service management concepts and operational best practices, including ITIL-aligned processes.
• Proven ability to assess end-to-end solution components, identify system integration dependencies, and recognize capability gaps that must be addressed to achieve future service performance and functional goals.
• General understanding of federal cybersecurity standards and compliance processes, including the NIST Cybersecurity Framework and Security Assessment and Authorization activities.

Responsibilities

• Provide day-to-day leadership, team management, and oversight of project execution and service delivery for Enterprise Hosting services.
• Ensure Enterprise Hosting service delivery remains aligned with program objectives and customer priorities.
• Collaborate closely with direct reports, the user community, and government leadership to identify new hosting services and capabilities, including the resources required to implement and sustain them.
• Deliver clear and transparent communication on project timelines, resource needs, risks, and service status across organizational and technical boundaries.
• Establish and sustain a culture of continuous improvement, innovation, and value-driven service delivery across the Enterprise Hosting team.
• Work with technical leads and team members to manage and prioritize backlogs, translate customer requirements into actionable tasks, and validate completed work prior to delivery to the customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level