Delivery Manager Assistant

American Furniture Warehouse • Tucson, AZ

9d • $49,394 - $91,733

About The Position

The Delivery Manager Assistant will coach and manage the delivery operations and the responsibility to handle day-to-day activities while ensuring a high level of efficiency, safety, and service. The Delivery Manager Assistant will coordinate and work effectively and efficiently with sales associates, customer service, warehouse, furniture prep, and delivery personnel to continuously improve delivery processes and procedures and exceed customer service expectations.

Requirements

• Professional Appearance
• Ensures compliance of applicable state and federal regulations.
• Able to work 10+ hours a day and have the flexibility to work early mornings, evenings, holidays and weekends with prolonged periods of standing.
• Positive attitude with strong interpersonal skills.
• Must be able to learn, understand, and apply new technologies, knowledge of Routing software and Dispatch Tracking software a plus.
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
• Commitment to AFW’s safety policies and procedures and the ability to promote awareness.
• Committed to under-promising and over-delivering to our customers.
• Ability to conform to shifting priorities, demands, and timelines and effectively prioritize and executes tasks in a high-pressure environment.
• Must possess great time management and organizational skills.
• Professional with good communication skills and customer service experience
• Knowledge of GPS equipment
• Demonstrate a high level of attention to detail and professionalism at all times.
• Requires the ability to stand, walk, stoop, & bend for 8 hours or more daily
• Requires constant use of arms, hands, fingers, eyes, legs, and back.
• Training and coaching employees may require the ability to lift, lower, push and pull all sizes of merchandise up to 100 lbs. frequently and the ability to handle/manipulate up to 250 lbs. frequently.

Responsibilities

• Coach the delivery teams to safely handle furniture to prevent even exchanges.
• Establishes schedules and provides continual training to team members with an emphasis on safety and service.
• Interviews, hires, and assists in the training of new team members.
• Appraises employee performance, communicates goals and expectations, provide honest feedback and coaches team members.
• Addresses customer complaints and resolves problems as needed.
• Delegate tasks and responsibilities to appropriate personnel.
• Communicates, leads, and develops teamwork with drivers and staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees