Delivery Lead

CRDN of Nebraska • Omaha, NE

11d

About The Position

CRDN is seeking a dependable, customer-focused Delivery Lead to join our team. This position plays a crucial role in safely transporting restored homeowner items and representing CRDN with professionalism and care during one of the most important phases of the restoration process. As a Delivery Lead, you are the face of CRDN—providing exceptional service, ensuring accuracy, and helping maintain trust with homeowners. You will also support onboarding of new hires, uphold CRDN’s quality standards, and contribute to continuous improvement in delivery efficiency and customer satisfaction.

Requirements

• Prior experience in delivery, logistics, customer service, or restoration preferred.
• Strong communication skills with a customer-focused mindset.
• Ability to lift, carry, and maneuver items safely (including stairs).
• Organized, punctual, and able to work independently.
• Valid driver’s license and clean driving record required.

Responsibilities

• Ensure safe, timely, and accurate delivery of homeowner items.
• Load and unload trucks with care to prevent damage.
• Verify job details and confirm items match delivery manifests.
• Communicate professionally and empathetically with homeowners.
• Maintain delivery vehicle cleanliness, safety, and readiness.
• Assist with pickups, returns, and special projects as needed.
• Support moving, staging, and organizing items at delivery sites.
• Review daily delivery schedule and route assignments.
• Perform pre-trip and post-trip vehicle inspections.
• Safely load trucks with proper organization and weight distribution.
• Deliver items with accuracy, care, and professionalism.
• Collect homeowner signatures and confirm job completion details.
• Deep-clean delivery vehicles and inspect safety equipment.
• Review delivery performance and updates with supervisor.
• Assist in training new team members on safe loading and delivery workflows.
• Report recurring issues with routes, schedules, or equipment.
• Mentor and train new hires on CRDN delivery standards.
• Identify and resolve route or delivery issues proactively.
• Recommend improvements for safety, efficiency, and organization.
• Help sustain a positive, team-oriented culture built on CRDN’s values.

Benefits

• Meaningful work helping restore what matters most for homeowners
• Supportive team environment guided by CRDN’s values: teamwork, communication, empathy, positive attitude, and customer service
• Opportunities for growth, leadership, and training
• Consistent weekday schedule and competitive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees