Delivery Lead

TEKsystems•Baltimore, MD

2d•$50,000 - $90,000•Remote

About The Position

The Delivery Lead role is a key role within TEKsystems Global Service’s (TGS) organization and functions in the execution of day-to-day activities in support of multiple customer engagements. A successful Delivery Lead possesses strong collaboration and partnership skills for supporting processes and technologies that assist in driving successful outcomes. They are proactive and follow leadership guidance. This position is considered remote, supporting customers and teams within the portfolio. This role may require travel on a limited basis. Essential Job Duties and Responsibilities: • Plans & Aligns: Understands customer expectations and technical requirements for the work to be delivered. • Customer Focus: Manages customer requirements to ensure contract compliance and satisfaction. • Consultant Care: Builds strong relationships with consultants, ensuring they feel supported and valued. • Ensures Accountability: Conducts regular checkpoints with customers, engagement teams, and solutions teams. Works independently with general supervision. • Documentation: Documents and communicates processes and procedures to all stakeholders. Supports knowledge management and change control processes. • Manages Ambiguity: Collaborates with team members to manage risk, engagement scope, and deliver according to contract terms. • Financial Reporting: Consolidates engagement status and budget information across portfolios. Supports internal processes for time, expenses, and invoicing. • Risk/Issue Resolution: Manages issues and facilitates resolution, notifying all affected parties. Behavioral Competencies and Responsibilities: • Building Relationships: Commitment to open communication and serving others. • Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. • Action Oriented: emphasizes taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. • Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. • Instills Trust: Action-oriented and builds trust within the team and with clients.

Requirements

1-3 years of related experience
Excellent oral and written communication skills (English language)
Analysis and problem-solving skills
Time management and organizational skills
Collaboration skills
People management skills
Experience in project management fundamentals or as an acting Scrum Master
Exposure to professional services agreements including the change management process.
Exposure to IT Managed Services, project management classes, and other IT certifications
Demonstrated project risk analysis and mitigation skills

Nice To Haves

Bachelor’s degree in computer science or related discipline
1+ year experience in IT Environment or Professional Services Environment

Responsibilities

Plans & Aligns: Understands customer expectations and technical requirements for the work to be delivered.
Customer Focus: Manages customer requirements to ensure contract compliance and satisfaction.
Consultant Care: Builds strong relationships with consultants, ensuring they feel supported and valued.
Ensures Accountability: Conducts regular checkpoints with customers, engagement teams, and solutions teams. Works independently with general supervision.
Documentation: Documents and communicates processes and procedures to all stakeholders. Supports knowledge management and change control processes.
Manages Ambiguity: Collaborates with team members to manage risk, engagement scope, and deliver according to contract terms.
Financial Reporting: Consolidates engagement status and budget information across portfolios. Supports internal processes for time, expenses, and invoicing.
Risk/Issue Resolution: Manages issues and facilitates resolution, notifying all affected parties.