Delivery Lead – Technology Change Governance & Oversight

Bank of America•Plano, TX

15d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost. The Global Technology Change Governance & Oversight team is seeking a strong Tech Change Mgmt. Process Design & Governance analyst with minimum 5 years’ experience to drive Governance and control efforts across Global Technology related to Change Governance. This job is responsible for leading and executing on internal control discipline and operational excellence within GT Change Governance team. Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards.

Requirements

5+ years of experience in Governance and Control environment in IT department
Experience in performing analysis & reporting data using Excel, Pivot, Tableau, SQL
Strong experience in Microsoft Office
Possesses good knowledge of risk management approach, processes, tools, and routines
Basic understanding of Change Management and associated controls
Sharp eye for identifying weak points in processes and organizational structures
Able to drive the standardization of processes and implementation of metrics and best practices
Experience with developing work breakdown structures and executing action plans
Experience in gathering, interpreting, and analyzing gathered data for target solutions
Strong analytical and organizational skills with a focus on attention to detail and accuracy
Prior business process management or control framework knowledge
Excellent written and verbal communication skills
Able to work independently with multiple stakeholders
Ability to follow the process and procedures for support and to pinpoint opportunities to develop the efficiency of business

Nice To Haves

Knowledge of change management systems such as Jira, Horizon, Remedy, ServiceNow etc
SharePoint, Wiki knowledge
Strong collaboration and partnering skills with ability to positively influence and motivate teams
Ability to coordinate and drive execution of multiple priorities and meet deadlines to adhere to policies and standards
Demonstrated increasing levels of accountability and ownership
Skills: Collaboration
Project Management
Result Orientation
Solution Delivery
Process
Stakeholder Management
Analytical Thinking
Business Acumen
Financial Management
Influence
Risk Management
Agile Practices
Architecture
Data Management
Solution Design
Technical Strategy Development

Responsibilities

Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
Manages coordination of delivery and dependencies across multiple teams
Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Supports resource planning for delivery and execution
Ensures adherence with Enterprise Change Management standards
Serves as the subject matter expert for the Change process with stakeholders to include Risk, Audit and external Regulators
Supports change management deliverables and project documentation (issue/risk logs, status reports, requirements documentation, design documentation, project plans)
Establish and maintain effective communication with team members and other key stakeholders
Ensure timely action/coordination on all reporting related deliverables
Perform quality assurance analysis & review on data received from various LOB, generate reports, publish with in timeline
Pro-actively understanding responsibilities and manage tasks independently
Supports change management deliverables and project documentation (issue/risk logs, status reports, requirements documentation, design documentation, project plans)
Establish and maintain effective communication with team members and other key stakeholders