Delivery Lead - Deal Central Application Support

Bank of America • Charlotte, NC

6d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost. The Application Support Analyst will be dedicated to Capital Markets initiatives, aligned with the desk, and responsible for ensuring stability, resiliency, and seamless execution of deal-related applications used in Primary Markets (New Issue / Syndication). This role partners closely with syndicate, origination, sales, operations, and technology teams to deliver timely production support, issue resolution, and workflow improvements for business-critical deal execution platforms. The candidate is expected to have strong business knowledge of capital markets processes, excellent troubleshooting ability, and the communication skills needed to interact with front-office stakeholders under time-sensitive conditions. They act as the first line of defense for application stability, ensuring issues are identified, escalated, and resolved efficiently, while also contributing to enhancements and user adoption of the platform.

Requirements

• Knowledge and hands-on experience with Capital Markets / Primary Markets deal execution is strongly required (5+ years preferable).
• Hands-on experience in debugging and optimizing Alteryx workflows to ensure efficient data processing.
• Proficiency in supporting and enhancing Tableau dashboards, including troubleshooting visualization issues and improving user experience.
• SQL skills for writing queries, and providing robust data support for front-office and desk operations.
• Strong understanding of New Issue, Book Building, and Syndication workflows in Fixed Income and Equities.
• Prior experience providing desk-aligned production support in a trading floor or capital markets environment.
• Excellent troubleshooting skills; ability to resolve critical production issues quickly under pressure.
• Strong communication and relationship-building skills; able to interact confidently with front-office users.
• Knowledge of bond fundamentals and capital markets execution processes is mandatory.
• Ability to document workflows, create knowledge repositories, and provide effective training.
• Highly organized, detail-oriented, with the ability to manage multiple issues and requests simultaneously.

Nice To Haves

• Prior experience with vendor platforms for deal execution (e.g., Ipreo / Primary Portal / Dealogic) is a plus.

Responsibilities

• Provide dedicated desk-aligned application support for Primary Markets deal execution and syndication applications.
• Partner with syndicate desk, sales, organization and operations teams to support live deal execution in a high-pressure environment.
• Proactively monitor critical trade execution workflows to ensure timely identification and resolution of production issues.
• Triage, investigate, and resolve application incidents; escalate to development teams where required, ensuring minimal disruption to business.
• Collaborate with business stakeholders to capture issues, requirements, and feedback, aligning them with support and enhancement priorities.
• Coordinate with technology teams to deliver application fixes, patches, and upgrades.
• Provide end-user training and knowledge transfer sessions to ensure effective adoption and smooth desk operations.
• Maintain strong documentation of processes, incident logs, and resolution steps for knowledge reuse.
• Support release testing, business validation, and readiness for new features and workflows.
• Serve as a trusted technology partner to the desk, helping optimize deal execution efficiency and application usage.
• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
• Supports resource planning for delivery and execution
• Ensures adherence with Enterprise Change Management standards

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees