Delivery Experience Advisor

Cirrus • Alcoa, TN

5d

About The Position

Responsible for ensuring customer satisfaction to all Cirrus customers from the date the aircraft order is received through the delivery of their aircraft and beyond. The Associate Delivery Experience Advisor will assist the Delivery Experience Account Managers with all aspects of the pre-delivery and delivery process.

Requirements

• Bachelor’s degree in Business, Business Admin, Aviation, Management, Hospitality or related field required.
• 2 years of customer service, marketing, sales, hospitality and/or aviation required.
• Interested in aviation
• Strong organizational skills and excellent customer service
• Excellent communication skills, both written and verbal Ability to demonstrate sound judgement and effective communication skills (written and verbal)
• Ability to effectively manage stress, including competing work demands and multiple projects at the same time.
• Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, PowerPoint)

Responsibilities

• Ensure every customer’s experience is a positive one and place the needs and expectations of the customer first
• Learn the order configuration process, record orders in the Main List, and cross-check configurations.
• Learn and understand SalesForce for recording orders
• Learn to use ERP to create customer and sales order numbers
• Assist with scheduling customer events that take place at Cirrus with necessary departments
• Assist with processing payments (initial deposits, progress payments, final payments, and Cirrus Bucks)
• Assist with refund requests and cancelations
• If necessary, reach out and coordinate with customer regarding initial deposit
• Learn to prepare delivery documents, present, and sign with customer
• Learn to maintain and revise checklist for proficiency
• Understand the coordination necessary with finance companies for documents required for funding
• Primary back-up coverage for the front desk (create name badges, order lunches, prepare training rooms, create In-House email, etc.)
• Order Floor Mats for all customers (coordinate by delivery date and delivery location)
• Set up subscriptions for customer deliveries
• Assist with financially closing orders
• Fill in for DEAM at deliveries when needed
• Gather customer information needed for Garmin warranty set up and provide to Garmin as needed
• Coordinate N# and Aesthetics for unsold demo aircraft and ensure that information is available for production prior to their deadlines
• Process production waterfall change requests when needed
• Primary contact for pre-owned partners regarding archived aircraft information

Benefits

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 120 + hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees