Digital & Technology - PGS Creation Center, Delivery Excellence Director

Pfizer

1d•Hybrid

About The Position

The Digital & Technology organization powers Pfizer with putting medicines in the hands of patients, while maintaining the highest standards of innovative digital solutions. The Digital & Technology PGS Creation Center Team enables Pfizer Global Supply (PGS) to win the digital race in pharma and provides innovative digital solutions that unleashes the power of our people by allowing them to focus their time on value-add activities. Our solutions accelerate key PGS initiatives and help PGS sites realize benefits of continuous improvement more rapidly. Solution Design & Adoption is a multidisciplinary team inclusive of User Research, Design Strategy, Product Design and Design Systems, Trainings, Communications and Change Management, of our digital PGS solutions. Our mission is to deliver measurable value through end-to-end design and adoption capabilities, ensuring high usability, stakeholder alignment, and effective adoption to both the Digital PGS and PGS end users. The Delivery Excellence Lead will report to the Digital PGS Solution Design & Adoption Lead and be accountable for developing strategies associated with identifying opportunities to invest/scale, sustain, consolidate, or retire digital applications within the digital PGS application portfolio, based on defined KPIs. The Delivery Excellence Lead will operate as a matrixed leader to lead a team of colleagues and vendor resources, and be a member of the Solution Design & Adoption leadership team. This role will lead complex, cross-functional programs that streamline digital delivery processes, enhance operational discipline, and deliver measurable business value. Your leadership will empower teams to innovate, optimize, and execute with excellence in a dynamic, regulated environment.

Requirements

Bachelor’s degree in business management, Computer Science, Engineering, Technology, or related field and 8+ years of relevant experience in digital transformation, solution delivery, or business analysis or Master's degree and 7+ years of experience.
5+ years leading in agile frameworks, including SAFe and Lean Portfolio Management.
Demonstrated experience in managing a large project portfolio including resource management across multiple cross-functional teams with measurable business impact
Demonstrated ability to communicate, negotiate, consult, and educate key cross-functional stakeholders on project and change management best practices
Ability to prioritize cross functional team(s) workload, budget, demand management with business needs
Ability to think strategically and provide long and short-term project management recommendations and solutions that can flex and scale with rapid growth
Proven experience in stakeholder communications and in influencing cross-functional leadership at all levels of the organization
Proven exposure and basic proficiency with Google Suite applications, Cloud Technologies, and Project Management Systems (i.e. Jira, Monday, Smartsheets, SharePoint)
This position requires permanent work authorization in the United States.

Nice To Haves

SAFe Program Consultant (SPC) or equivalent PM, Agile certifications.
Experience in regulated industries (e.g., pharma, healthcare).
Strategic thinking and the ability to translate corporate digital strategies into practical solutions.
Exceptional communication, presentation, and stakeholder management skills.
Ability to manage multiple priorities, adapt to changing requirements, and deliver results under pressure.
Strong leadership, coaching, and team development capabilities.
Proficiency in digital tools, business workflows, and technology platforms.
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Responsibilities

Application Landscape Governance
Define the data requirements, data maintenance and governance to required to maintain a capability based Digital PGS application portfolio landscape
Partner with SD&A and application owner counterparts to map digital PGS applications to user personas, processes, capabilities, spend, etc.
Define KPIs required to determine digital application performance to be used to make application portfolio decisions including invest/scale, sustain, consolidate, or retire
Proactively present digital PGS application portfolio opportunities to digital PGS LT and solution teams
Liaise with Digital PGS Solution/Application Owners to ensure application enhancements requirements are met within core system roadmaps
Develop and execute strategies to consolidate business processes, reduce legacy systems, and drive digital transformation initiatives.
Partner with digital PGS LT to communicate opportunities for PGS applications to scale.
Drive transparency through building and maintaining metrics and reporting dashboards.
Define and distribute executive level reporting on digital PGS application Portfolio objectives and status
Scaled Agile Delivery
Serve as the Digital PGS Agile Lead (Coach), improves Agile processes, documentation, training, and knowledge capitalization
Define and execute the Agile and SAFe delivery strategy for large-scale programs, facilitate adoption and scale Agile ways of working across Digital PGS by reviewing existing processes to enhance effectiveness
Challenge the status quo and lead with a platform approach to digital PGS application portfolio
Lead initiation, planning, and execution of large-scale projects across the digital PGS creation center
Leads Agile best practices and ensures alignment with PGS business objectives.
Orchestrates delivery across multiple Agile teams.
Facilitate PI Planning, System Demos, and Inspect & Adapt workshops.
Mentor Product Managers, RTEs, and Scrum Masters on SAFe practices. amplifying standards associated with repeatable processes such as site analysis and business case development.
Program & Project Management
Oversee large-scale, complex projects from business case development through deployment and value realization.
Manage program plans, budgets, schedules, and resources, ensuring alignment with organizational objectives and regulatory requirements.
Implement best practices for Agile maturity and operational excellence.
Identify opportunities to optimize delivery processes and reduce lead times.
Stakeholder Engagement & Communication
Collaborate with cross-functional teams, including project managers, solution owners, and site personnel, to gather requirements, assess impacts, and ensure consensus.
Communicate program status, risks, and lifecycle plans to global stakeholders and executive leadership.
Foster a culture of collaboration, coaching, and professional development across diverse teams.
Operational Excellence & Compliance
Ensure solutions meet quality, compliance, and GMP requirements.

Benefits

this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program.
We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.
Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.

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