Delivery Engineer III

Capacity

9d • $125,000 - $145,000 • Remote

About The Position

The role:

The Delivery Engineer Level 3 is a vital technical role supporting the deployment, operation, and reliability of the Capacity platform. This role balances customer-facing activities related to support and licensing with technical ownership of core infrastructure, including virtualization, orchestration, and scripting.

Requirements

• Significant experience with virtualization and cloud platforms, specifically the creation and maintenance of VMs on VMware and AWS EC2.
• Hands-on experience with containers and orchestration, including running and troubleshooting Docker and installing/configuring/maintaining Kubernetes clusters via Helm.
• Proficiency in scripting with Python and/or Go, able to run, maintain, and edit existing scripts.
• Proven experience in a customer-facing role, managing customer support and acting as a technical liaison with engineering teams.
• Experience with integration testing, such as with IVR or similar platforms.

Nice To Haves

• Prior experience with MRCP protocol, telephony or voice technologies
• Prior experience with license issuance and renewal workflows.

Responsibilities

• Triage and manage customer support issues, ensuring effective communication through resolution.
• Coordinate closely with engineering teams to diagnose and resolve complex technical problems.
• Drive the automation and technical management of license issuance and renewal workflows.
• Run and maintain integration tests, particularly with IVR platforms
• Apply understanding of the MRCP protocol where relevant.
• Create and maintain Virtual Machines (VMs) on platforms like VMware and AWS EC2.
• Install, configure, and maintain Kubernetes clusters, often deployed via Helm.
• Run, troubleshoot, and maintain Docker containers.
• Possess a working knowledge of microservices architecture and its impact on cloud network architecture within a Kubernetes environment.
• Execute, maintain, and update internal scripting in languages like Python and Go.
• Support automation efforts for deployment, testing, and other operational tasks.

Benefits

• Employer-paid health insurance (for you and your eligible dependents)
• Profit Interest Units/incentive compensation
• Unlimited vacation policy
• 401(k) with a company match
• Short term disability insurance
• Group life AD&D insurance
• A supportive, diverse workplace where we prioritize respect for each other and our clients
• A fun and collaborative team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees