Delivery Director

MAPFRE • Webster, MA

2d

About The Position

Senior IT leader responsible for the end-to-end delivery of multiple large-scale programs and initiatives within the organization. Ensures timely, on-budget, and high-quality outcomes that directly support business goals and strategic priorities. The Delivery Director oversees a portfolio of programs and projects spanning core policy administration, claims, underwriting, digital channels, data modernization, cloud migrations, and system integrations.

Requirements

• Bachelor’s Degree in engineering or related field. A master’s degree in computer science is a strong preference.
• 8 – 15+ years of IT leadership within financial services or insurance.
• Proven track record delivering large, multi-year programs with significant budgets (often tens to hundreds of millions), with high quality and on time and budget at an expert level.
• Deep experience with core insurance platforms (policy administration, claims, billing) and modern cloud architectures.
• Ability to inspire teams and bring positive energy.
• Strong experience of Guidewire, other COTS products and data & architectural principles.
• Strong governance, risk/compliance, vendor management, and stakeholder management capabilities.
• Strong executive presence.
• Excellent communication, negotiation, and executive influencing skills.
• Ability to build long term strategy and roadmap.
• Familiarity with regulatory frameworks and standards relevant to US insurers (HIPAA, GLBA, SOC 2, state insurance regulations) and audit requirements.
• Strong vendor management capabilities both in product and service areas.

Responsibilities

• Align IT delivery with business strategy, regulatory requirements, and customer outcomes.
• Govern a multi-program portfolio: prioritization, budgeting, risk management, dependency management, and benefits realization.
• Lead cross-functional teams (PMs, program managers, architects, vendors, and agile squads) to execute complex transformations.
• Leverages AI and data analytics to optimize engineering processes, measure performance, and inform strategic decision-making.
• Manage vendor relationships, contract negotiations, and offshore/onshore delivery partners.
• Ensure regulatory compliance, data privacy, security controls, and audit readiness across programs.
• Drive delivery excellence through scalable methodologies (e.g., SAFe, Agile PMO) and continuous improvement metrics.
• Communicate progress and value to C-suite stakeholders, business units, and regulators; report on KPIs such as time-to-market, cost-to-serve, quality, and customer/supplier satisfaction.
• Develop and mentor senior delivery leaders, talent pipelines, and succession plans.
• Champions a culture of alignment, ensuring the people and culture of the organization are prepared to adapt to changing business needs and technologies.
• Develops strategies and roadmaps in partnership with senior leadership related to tools and technologies and overall IT operations.

Benefits

• As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.
• Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
• Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
• Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
• Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Director