Delivery Director

Kinaxis Inc.

2d • Remote

About The Position

The Director, Delivery is a senior leader responsible for managing a portfolio of complex, large-scale projects / programs for regional and global clients. Operating within a matrix structure, this role drives successful delivery of Kinaxis’ Maestro solution by leveraging deep supply chain expertise, technical acumen, and project leadership. The Director balances delivery on single-focus client projects with oversight of multi-year rollouts, managing risk, stakeholders, and commercial outcomes to ensure on-time, on-budget delivery.

Requirements

• Bachelor’s degree in Computer Science, Supply Chain, Business or related post-secondary education.
• Minimum 10 years of progressive Supply Chain industry experience, managing large-scale implementations in software consulting services, with at least 7 years progressive experience managing teams.
• Deep understanding of the supply chain industry, including key challenges, trends, and competitive landscape.
• Proven record of leading complex and/or matrix global teams to execute on time and on budget.
• In depth Technical Project Management expertise, with at least 7 years history of implementing complex software solutions and delivering on multi-phase projects for Enterprise or global clients.
• Advanced communication skills, with the ability to communicate technical concepts to non-technical stakeholders and build consensus around strategies and initiatives.
• Ability to influence and manage stakeholders up to C-level executives in complex customer ecosystems.
• Ability to manage and prioritize team workloads in an environment of ongoing urgency, ambiguity, and change.
• Strong interpersonal skills with a desire to coach, mentor and develop others.
• Ability to travel as required

Responsibilities

• Lead a portfolio of implementation projects and operate as the business leader for assigned book of business. Guide a Professional Services team comprising of technical/data, supply chain solution and delivery management professionals to deliver on customer commitments.
• Manage a high-performing team and drive achievement of team utilization, revenue and managementtargets by fostering a culture of accountability, innovation, and continuous improvement.
• Provide day-to-day team leadership by supporting direct reports with their professional growth throughcoaching, mentoring, performance management, and career development.
• Serve as a trusted advisor on key accounts by delivering strategic recommendations. Guide effective program execution while balancing organizational risks and opportunities in assigned projects.
• Support regional talent strategy through talent planning, compensation planning, and organizationaldesign to align skills and resources with evolving business needs.
• Take ownership for client satisfaction and manage delivery excellence by proactively managing client expectations, providing necessary leadership in finding optimal solutions to issues, mitigating risks such as scope creep and competing priorities, while representing both the client and Kinaxis’ best interests.
• Leadership in the evolution of Professional Services strategy, including methodology enhancements and readiness planning for new product functionality.
• Maintain strong relationships with partners, vendors, and internal stakeholders to ensure seamless execution across all phases of the engagement lifecycle
• Work with the Sales team, Client Partners and Directors to develop and support client services solution roadmap. Administer projects across the engagement lifecycle.
• Drive cross-functional collaboration by synthesizing field feedback into initiatives that enhance customer value, support resolution of account issues and ensure internal alignment.
• Serve as the primary conduit of information on assigned programs, including current status, milestones, issues, updates and insights for executive sponsors and senior stakeholders, both internally and externally

Benefits

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

What This Job Offers

• Job Type: Full-time
• Career Level: Director