Delivery Coordinator

Sonaca•Washington, MO

23d

About The Position

The Delivery Coordinator (Delco) is responsible for ensuring the timely delivery of products and to communicate statuses and delivery plans to the Customer Service Representatives and the Delivery Assurance Manager. They are the main point of contact for internal customers.

Requirements

High school diploma or high school equivalency preferred. Candidates that do not have a high school diploma or high school equivalency will be required to take a pre-employment assessment to be considered for the role.
Background in manufacturing environment and Bachelor's degree preferred
Associate's degree (A. A.) or equivalent from two-year college in business, engineering, or materials management required with a minimum of 4 years’ customer service experience in aerospace manufacturing or closely related industry.
Or, a High School diploma or equivalent with a minimum of 6 years’ customer service experience in aerospace manufacturing or closely related industry
Quality
Communication
Interpretation of information furnished orally, written, and/or diagram form,
Time Management -well organized, possesses the ability to prioritize, maintain focus and follows through to end of projects
Customer relationship building
Works effectively independently and in a team environment
Capable of Practical Problem Solving and Decision Making using analytical skills
Use of Microsoft Office; Outlook, Word, Excel, and PowerPoint is required.
Effectively presents information, responds to questions in one-on-one and group environments
Proven understanding of process flows, lead-times and lean principles in a manufacturing environment
Knowledge of all Production Control functions
Ability to learn each product line’s capabilities and limitations
Technical skills and understanding of machinery and shop floor terminology
Ability to sit or stand for extended periods of time
Noise levels ranging from quiet to extremely loud
Required to wear Personal Protective Equipment (PPE) when working on the manufacturing floor including, but not limited to, eye, ear, and foot protection
May occasionally lift and /or move up to 10-50 pounds

Nice To Haves

Experience with Access software is desired.

Responsibilities

Coordinate and direct internal and externals customer orders through the manufacturing process.
Respond to delivery related or product related inquires as needed. This includes direct communication with plant operations, shipping, and quality.
Daily engagement the Delivery Assurance Manager to identify delivery risks, barriers and delivery status.
Constantly looking to identify obstacles early, actively working to resolve those impediments, and escalate when needed.
Identify and participate in resolution of process flow routes to improve efficiency and reduce costs.
Maintain delivery schedules to ensure timely completion (horse blankets, LOB, etc.), Communicate clear and timely status’ through tools to upstream customers.
Work closely with site operations to ensure stable workflow of orders, priorities, and stock management (i.e., stagnant WIP, work order issues, holds). This includes direct communication with the Master Schedulers, Materials Managers and Central Planning Manager.
Some sites will require the Delivery Coordinator to schedule production. You will use site scheduling tools to set clear scheduling, adhering to capacity and specific site limitations.
With sites that have a master scheduler, work closely to ensure timely release and correct flow of production orders.
Identify and direct resolution of process flow routes to improve efficiency and reduce costs.
Participate in cross-functional discussion in delivery clinics to identify root cause and prioritized corrective actions.
Identify and direct resolution of supplier capacity issues and drive action plans to mitigate delivery and capacity risk.

Benefits

401(k) retirement savings plan with a percentage company-match contribution
Competitive wages
Paid holidays
Paid time off
Medical, dental, vision, life, and accidental insurance
Short-term disability
Long-term disability
Employee assistance plan — for access to counseling, consulting and other community resources
Wellness program
Tuition assistance